Providing Quality Homes and Exceptional Service for Over 60 Years
Spencer Properties is proud to be a leading private landlord and a successful family business that has been established for over 60 years. Our residential lettings team are with you every step of the way, ensuring a smooth process and helpful communication at every stage. Our advice is always honest and clear. Through each negotiation, we share our expertise and resources with all parties, answering questions and liaising with you from start to finish.
Our Expertise
Our operational structure allows us to continue developing our portfolio of properties which caters to students, professionals, and families varying from mansion houses to cozy flats. We can deliver exceptional service supported by our core strengths: we own all our properties, we are Golden owners of The Unipol Code, the Spencer family are actively involved in the business, all our deposits are registered with the TDS, all our properties are maintained to the highest standards, and we operate a 24/7 Emergency Call Out Service, which helps us protect our tenants and properties.
Our Services
We offer a range of services to ensure that our tenants have a hassle-free experience. Our online payment system allows you to pay your rent with ease, and our application forms are readily available for download. We also have a dedicated team to handle any maintenance issues you may encounter during your tenancy. Our team is always available to assist you with any queries or concerns you may have.
Our Awards and Achievements
We are an award-winning letting agency, and we have received numerous awards and accolades for our excellent service, including the Customer Service Excellence Award, Safer Leeds Award, International Students Landlord Award, Post Grad Students Landlord Of The Year, and Leeds Landlord Award.
Our Partnerships
We are proud sponsors of Leeds University Union and Leeds Student Radio. We work closely with these organizations to provide excellent quality accommodation at affordable prices to the local student community.
Disappointing Experiences with Spencer Properties
The reviewed experiences of the customers with Spencer Properties are predominantly negative, with several citing issues with maintenance, communication, and staff behavior.
Maintenance and Repair Issues
Many customers have expressed frustration with the lack of effective maintenance and repair services provided by Spencer Properties. Issues with mould, damaged furniture, and faulty appliances have been reported, with some customers experiencing delays and inefficiencies in resolving these problems.
Poor Communication and Staff Behavior
Several customers have expressed displeasure with the communication style and behavior of Spencer Properties' staff. Issues with condescending and rude treatment, lack of transparency, and broken promises have been reported. Some customers have also experienced difficulties in getting in touch with the staff or resolving outstanding issues.
Disputes and Litigation
Some customers have reported disputes and litigation with Spencer Properties over issues such as deposits, damages, and maintenance costs. These disputes have led to negative impacts on the customers' tenancies and overall satisfaction with the provider.
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