Find Your Perfect Property with HOP
At HOP, we're proud to be an award-winning property agent in Leeds, dedicated to providing exceptional services to tenants, landlords, investors, and developers. Our friendly team is here to help you navigate the complex world of property, ensuring you get the best possible results.
Our Story
Since 2009, we've been committed to delivering exceptional customer service, expert knowledge, and a personal touch. We believe in building long-term relationships with our clients, understanding their unique needs and goals. Our team of experienced professionals is passionate about helping you achieve your property aspirations, whether you're looking to buy, sell, let, or invest.
Our Services
We offer a comprehensive range of services designed to cater to all your property needs. Our services include:
- Lettings: We specialize in finding the perfect tenants for our landlord clients, ensuring a smooth and hassle-free experience.
- Sales: Our experienced team will guide you through the sales process, providing expert advice and support from start to finish.
- Investments: Whether you're a seasoned investor or just starting out, we'll help you navigate the world of property investment, sourcing the right opportunities for you.
- Property Sourcing: Our expertise in sourcing properties ensures that you get the best possible options to match your needs and budget.
- Refurbishments and Developments: Our team will work with you to transform properties into stunning homes, maximizing their potential and value.
What Sets Us Apart
At HOP, we're dedicated to delivering exceptional customer service, ensuring that you receive the best possible experience. Our team is passionate about staying at the forefront of the industry, continually updating our knowledge and skills to provide the most effective solutions for our clients.
Our Awards and Accreditations
We're proud to be an Investors in People accredited company, demonstrating our commitment to our staff and their development. Our numerous awards and accolades are a testament to our hard work and dedication to providing exceptional service.
Why Choose HOP
Whether you're a student, professional, landlord, or investor, we have the expertise and knowledge to help you achieve your property goals. Our team is dedicated to providing a personalized experience, ensuring that you receive the best possible results.
Overall Experience
The reviews show a mixed experience with HOP, with some tenants and landlords reporting positive interactions with the staff, while others have had negative experiences with deposit returns, communication, and maintenance issues.
Positive Experiences
Several reviewers praised the staff at HOP, mentioning their helpfulness, responsiveness, and politeness. Grant, James, Asim, R. Hurlstone, Abbie, Michaela, and Lucy were specifically named as providing excellent service. These reviewers had positive experiences with viewings, maintenance issues, and communication with the staff.
Negative Experiences
On the other hand, some reviewers reported negative experiences with deposit returns, communication, and maintenance issues. They mentioned that the staff was unresponsive, and maintenance issues were left unresolved for extended periods. Some reviewers also mentioned that the staff favored the landlord's interests over the tenant's.
Areas for Improvement
The reviews highlight areas that HOP can improve on, including:
- Communication: Some reviewers mentioned that the staff was unresponsive to emails and calls, leading to frustration and delay in resolving issues.
- Deposit Returns: A few reviewers reported issues with getting their deposits back, with some claiming that the staff made unreasonable deductions.
- Maintenance Issues: Several reviewers mentioned that maintenance issues were left unresolved for extended periods, causing inconvenience and frustration.
