Trust us with your health, we care!
At Kenmore Medical Centre, our mission is to provide excellent care to our patients, tailored to their individual needs. We strive to be a dynamic and caring organisation that puts the healthcare needs of local people first. Our team of experienced doctors, nurses, and staff are dedicated to providing high-quality medical care to our patients in a welcoming and caring environment.
Our Services
We offer a wide range of medical services, including online consultations, repeat prescriptions, and self-care advice. Our team is committed to providing compassionate and patient-centred care, and we strive to involve our patients in their healthcare journey. We believe in the importance of preventive care, and we offer a range of health checks and screenings to help prevent illnesses.
Our online services allow patients to contact us about a medical, administrative, or prescription issue, including making appointments. We also offer a range of helpful resources, including a self-care app and repeat prescriptions.
Our Team
Our team of experienced doctors, nurses, and staff are dedicated to providing high-quality medical care to our patients. Our doctors have a range of special interests, including women's health, mental health, and pediatrics. We believe in the importance of teamwork and collaboration, and we work together to provide the best possible care to our patients.
Our Values
At Kenmore Medical Centre, we believe in the importance of providing excellent care, tailored to the needs of our patients. We strive to listen to our patients and involve them in our service improvement efforts. We are open and honest, and we keep up to date with the latest medical developments to drive change.
Practice Policies
We have a range of practice policies in place to ensure that we provide high-quality care to our patients. We believe in the importance of involving our patients in their healthcare journey, and we have a patient participation group that meets regularly to discuss practice policies and services.
General Practice and Staff
The reviews generally praise the doctors, nurses, and reception staff at Kenmore Medical Centre, describing them as friendly, helpful, and professional. Patients appreciate the quick response to online requests, convenient appointment scheduling, and the ability to discuss their requirements with the staff.
Online Booking System
The online booking system is mentioned as a positive aspect, allowing patients to submit requests and receive a phone call to discuss their requirements. However, some patients criticise the new online booking system, feeling that it lacks the personal touch and makes it difficult to communicate with the staff.
Appointments and Waiting Times
Patients generally report short waiting times and easy access to appointments, with some mentioning that they have always been able to get an appointment when needed.
Negative Experiences
A few patients report negative experiences with the reception staff, describing them as rude or unhelpful. One patient criticises the appointment booking system, feeling that it is frustrating and unprofessional.
Praise for Specific Staff Members
Several patients praise specific staff members, including Dr. Steele, Dr. Iredia, Dr. Ghaffer, Dr. Sheikh, and Carole (travel nurse), for their excellent care, kindness, and professionalism.
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