Business Details
28 Years
experience
Emergency
services
Your Trusted Telecom Partner in Barry
123 Telecom has been a trusted independent telecommunications provider for 25 years, delivering cutting-edge cloud telephony, broadband, and connectivity solutions across the UK. Our commitment to technical excellence, ethical practices, and personalized customer care distinguishes us in a competitive market. With a focus on innovation, we have evolved from ISDN system distributors to pioneers in Next Generation Cloud Telephony (NGPLUS) and MS Teams integration. Our team's deep expertise ensures businesses transition smoothly to future-ready infrastructure, including preparing for the 2025 ISDN switch-off.We serve diverse clients from SMEs to government bodies, prioritizing resilience, scalability, and value. Our proprietary technologies like SmartRouter and NGPBX platforms demonstrate our ability to solve complex connectivity challenges while maintaining cost efficiency. Backed by Ofcom registration and a 95% first-call resolution rate, we combine technical superiority with a human-centric approach to deliver communications solutions that drive business success.
Services
Cloud Telephony
Broadband
Leased Lines
Multi-Site Solutions
CallCall4 Teams
NGPLUS Platform
SmartRouter
VoIP Systems
Network Resilience
2025 Readiness
Details
- Year established: 1998
Highlights and features
- We have 25 years of technical expertise in UK telecommunications infrastructure
- Our cloud telephony systems are deployed within days, not weeks
- We guarantee 95% first-call support resolution within 45 seconds
- Our NGPLUS platform offers 70+ standard features with no hidden fees
- We pioneered SmartRouter technology for dual-internet resilience
Associations and certifications
- Ofcom
What people say
Second to none
Best service provider
Quick to respond
Highly recommended
Professional support
Services
Cloud Telephony
Our NGPLUS Cloud Telephony platform delivers enterprise-grade phone systems with unlimited extensions across multiple sites. Designed for 2025 readiness, it supports hybrid workers through smartphone apps and integrates with CRM systems. Features include call recording, analytics, and international numbers from 70 countries. The scalable solution adapts to businesses of all sizes, from single users to large enterprises requiring advanced call centre functionality.
Leased Lines
We provide symmetrical leased lines with speeds from 50Mb to 1Gb, available UK-wide with 6-hour fix SLAs. Our solutions include Gigabit Voucher Scheme funding options and hardware VPN configurations. These resilient connections support both voice and data traffic, ideal for businesses requiring guaranteed bandwidth and low latency for critical operations and multi-site networking.
CallCall4 Teams
This Microsoft-certified solution transforms MS Teams into a full business phone system. Available from 10/month/user, it includes unlimited UK calls and international options. Features extend to call analytics, CRM integration, and hybrid configurations with existing phone systems. The service supports remote workers through mobile apps while maintaining enterprise-grade security and compliance features.
Multi-Site Solutions
Our SmartRouters and SD-WAN technology connect multiple locations with centralized management. Solutions scale from 2 to thousands of sites, supporting hybrid cloud environments and homeworker integration. We implement hardware VPNs for secure data sharing between offices while maintaining independent internet access at each location, ensuring operational continuity across distributed teams.
2025 Readiness
We help businesses prepare for the 2025 ISDN and analogue line switch-off with tailored migration plans. Our experts implement future-proof VoIP systems compliant with Openreach's All IP network requirements. Services include legacy system audits, cost-benefit analysis of migration options, and phased implementation of cloud telephony solutions that maintain service continuity during the transition period.
People
Eric Toll
Managing Director
With 25 years leading 123 Telecom, Eric Toll pioneered the company's transition from ISDN distributor to cloud communications leader. His vision focuses on ethical business practices combined with technical innovation, ensuring the company remains at the forefront of UK telecoms infrastructure evolution while maintaining personal customer relationships.
Questions
What telecoms services does 123Telecom offer?
We provide cloud telephony systems, leased lines, broadband solutions, multi-site networking, and Microsoft Teams integration. Our services include NGPLUS Cloud Telephony, SmartRouter technology, and 2025-ready infrastructure transitions.
How does 123Telecom support business continuity?
Our dual-internet resilience solutions and hardware VPNs ensure 24/7 connectivity. We offer 6-hour fix SLAs for leased lines and proactive network monitoring with automated failover capabilities across all critical services.
What makes 123Telecom different from other providers?
We combine 25 years of technical expertise with personalized service, delivering solutions like our patented SmartRouter technology and NGPLUS platform with 70+ standard features at transparent pricing.
How do you help businesses prepare for 2025?
We provide migration plans for transitioning from ISDN/analogue systems to VoIP solutions, including infrastructure audits, cost analysis, and phased implementation of future-proof cloud telephony platforms.
What support levels are available?
We offer 24/7/365 leased line support, Prompt Care (8am-6pm Mon-Sat), and Total Care with 6-hour fix guarantees. Our technical team resolves 95% of calls within 45 seconds without call centre queues.
