Unlocking the potential in your home, one window and door at a time.
RNL Property Management is a leading property management company based in Leeds, specialising in the management of professional and student lets throughout the district. We offer a variety of packages and services tailored to meet individual needs from independent landlords to national property groups.
Our Services
Our services are divided into specific areas with each department being managed by a dedicated professional. This organisational system allows us to offer a bespoke and knowledgeable service. We provide a flexible and professional approach to property management, together with a pro-active style, which has enabled us to build successful long-term relationships with our clients, customers, and partners.
Our Expertise
Our team is comprised of experts who are passionate about helping us advance as a company. We encourage further development for all of our employees, with thorough procedural training given from day one. Our team are currently undergoing, or have completed NFOPP Residential Letting & Property Management training and qualifications. This ensures our team has the highest of understanding and is best placed to advise and assist our clients for all of their property needs.
Our Approach
Our prime focus is on customer satisfaction - we don't just talk about it, we invest in it! We appreciate and take care of what we have, we understand our customers' expectations, and we're always implementing new ways to give back to them. We believe that honesty is the best policy, which helps us to maintain a relationship of trust and communicate proactively and in a personal and authentic manner.
Our Mission
We believe that our excellent service is a result of having a dedicated team who are happy in their workplace and passionate about helping us advance as a company. Our intention is to provide a flawless service, ensuring our team has the highest of understanding and is best placed to advise and assist our clients for all of their property needs.
What Our Clients Say
Don't just take our word for it! Our clients have praised our exceptional service, with one landlord stating, "I have found RNL to do a great job in some very challenging circumstances." Another landlord has commended our ability to balance the needs of tenants and landlords, saying, "They are able to balance the needs of the tenants and Landlords extremely well and are always very quick to follow up key issues whilst at the same time being mindful of costs and quality."
Poor Overall Experience
The majority of reviewers have had a poor experience with RNL Management, citing issues with maintenance, cleanliness, and responsiveness. Many have reported damaged properties, broken appliances, and unaddressed issues throughout their tenancy.
Maintenance and Repair Issues
Several reviewers have mentioned difficulties with getting maintenance and repairs done in a timely manner. Issues have included broken ovens, showers, and beds, as well as electrical problems and leaks. These issues have often taken weeks or even months to resolve.
Deposit Disputes
A number of reviewers have reported problems with getting their deposits back, with some experiencing delays of over three months. Others have been charged unfair fees for cleaning and maintenance, despite leaving the property in good condition.
Lack of Transparency and Communication
Some reviewers have criticized RNL Management for a lack of transparency and poor communication. Issues have included not being informed about the management company taking over the property, and receiving unclear or unresponsive communication about maintenance and repairs.
Positive Experiences
However, two reviewers have reported positive experiences with RNL Management, citing friendly and responsive staff who have addressed their issues efficiently.
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