Business Details
30 Years
experience
Emergency
services
Trusted Mobility Solutions in Devon
Dolphin Devon Stairlifts South West has been an independent provider of stairlifts, platform lifts, and mobility solutions across Devon since 1996. As an approved agent for leading manufacturers including Stannah, Access Bruno, and Wessex, we deliver tailored products that meet individual needs at competitive prices. Our family-run ethos ensures a professional yet personal approach, with a team of 17 dedicated staff committed to exceptional customer service. Founded by Steve Carpenter and now managed by Sandra Carpenter, Perry, and Natalie, we combine over 25 years of industry expertise with a commitment to innovation and reliability.Customer testimonials highlight our prompt, courteous service, with engineers praised for their professionalism and attention to detail. We prioritise transparency, offering written quotations without pressure sales tactics, and ensure all installations are carried out by trained, non-commissioned surveyors. Our partnerships with local authorities and housing associations underscore our reputation as a trusted supplier in the region.
Services
Indoor Stairlifts
Outdoor Stairlifts
Platform Lifts
Step Lifts
Through Floor Lifts
Heavy Duty Stairlifts
Reconditioned Stairlifts
Rent a Stairlift
Mobility Aids
Personal Alarms
Details
- Year established: 1996
Highlights and features
- We have over 25 years of experience in mobility solutions.
- Our team offers impartial advice as an independent family-run business.
- Engineers are trained and non-commissioned, ensuring unbiased assessments.
- We provide written quotations with no follow-up sales calls.
- Approved supplier for Devon County Council and housing associations.
Associations and certifications
- Stannah
- Access Bruno
- Wessex Lifts
What people say
Excellent service
Professional engineers
Prompt delivery
No hard sell
Reliable installations
Services
Indoor Stairlifts
Indoor stairlifts provide safe, reliable access for straight or curved staircases. Designed for comfort and efficiency, these motorised seats ensure seamless movement between floors. Ideal for domestic use, they feature folding arms and seats to minimise space usage. Our installations prioritise ease of use and durability, catering to individual mobility needs.
Outdoor Stairlifts
Outdoor stairlifts enable access to gardens, basements, or elevated entrances. Weather-resistant designs, like the Stannah 320 and Bruno Elite, withstand harsh conditions while ensuring smooth operation. Custom-fitted tracks accommodate unique staircase angles, offering independence and safety in external environments.
Platform Lifts
Platform lifts facilitate vertical access for wheelchair users over steps or slopes. Compact models like the Melody 1 and Wessex LR provide space-efficient solutions for homes and public buildings. These lifts comply with safety standards, featuring battery backups and non-slip surfaces for reliable year-round use.
Through Floor Lifts
Through floor lifts offer discreet, space-saving access between levels. Models such as the Stiltz Duo+ and Harmony FE feature sleek designs suitable for modern homes. Installation requires minimal structural work, with options for wheelchair access or seated use, ensuring long-term independence.
Reconditioned Stairlifts
Reconditioned stairlifts provide cost-effective mobility solutions without compromising quality. Each unit undergoes rigorous servicing and testing, with refurbished or new tracks ensuring durability. Ideal for budget-conscious customers, these lifts retain full functionality while offering significant savings compared to new installations.
People
Perry Carpenter
Operations Director
With over 20 years in the stairlift industry, Perry oversees daily operations and surveys. He manages the engineering team and co-runs Dolphin Mobility Solutions with his wife Claire, ensuring technical excellence and customer satisfaction.
Sandra Carpenter
Finance Director
Sandra has managed company finances since 1996, transitioning from handwritten ledgers to digital systems. She ensures financial accuracy and oversees payment transactions with meticulous attention to detail.
Natalie Heywood
Office Manager
Natalie coordinates administrative operations, serving as the primary office contact. Her organisational skills ensure smooth communication between clients and engineers, maintaining efficient service delivery across the business.
Leigh Tucker
Lead Engineer
Leigh, with over 20 years of experience, leads the engineering team. His technical expertise and commitment to quality have made him a trusted figure in installations and customer interactions since joining in 2002.
Claire Carpenter
Financial Controller
Claire manages the company's financial database and supports Perry in running Dolphin Mobility Solutions. Her background in accountancy ensures robust financial oversight and client-focused administrative support.
Questions
What types of stairlifts do you supply and install?
We offer straight, curved, outdoor, heavy-duty, and reconditioned stairlifts, along with platform and through-floor lifts, tailored to domestic and commercial needs.
Are you an accredited supplier?
Yes, we are an approved distributor for Stannah and authorised dealers for Access Bruno, Wessex, and other leading manufacturers.
How quickly can a stairlift be installed?
Straight stairlifts are typically installed within 10 days, while curved models take up to five weeks following a free survey.
Do you offer servicing for existing stairlifts?
Yes, our engineers provide maintenance and repairs for all stairlift types, ensuring ongoing reliability and safety.
Can I try a stairlift before purchasing?
Visit our Crediton showroom to test working models from Stannah, Bruno, and other brands with expert guidance.
Do you work with local authorities?
Yes, we are approved suppliers to Devon County Council, Exeter City Council, and several housing associations.
