Where Every Room Tells a Story
A Family-Run Business with Over 30 Years of Experience
The Carpet Factory is a family-run business with over 30 years of experience in the flooring industry. Based in Kidderminster, Stourport and Lye, we supply high-quality carpets and natural flooring to both trade and public customers at factory shop prices.
Quality Products at Affordable Prices
Our extensive range of carpets and flooring options cater to every taste and budget. We offer:
- Luxury carpets: Classic Charm range featuring luxurious carpets perfect for enhancing any space.
- Durable carpets: Twist range offering exceptional strength and resistance.
- Natural flooring: Saxony range featuring beautiful, textured carpets made from natural fibers.
- Budget-friendly options: A variety of affordable carpets and flooring solutions for every room in your home.
Commitment to Customer Satisfaction
At The Carpet Factory, we pride ourselves on providing exceptional customer service and maintaining open communication throughout every step of the process. Our dedicated team is always on hand to offer expert advice and guidance.
Our Services
We offer a comprehensive range of services, including:
- Carpet supply and installation: Professional installation by experienced fitters.
- Free measure and quote: Get an accurate quote for your project.
- Custom rug making: Create a unique and personalized rug to fit your space.
- Vinyl flooring: Durable and stylish vinyl flooring options.
- Underlay and accessories: Quality underlay and accessories to enhance the comfort and performance of your flooring.
Visit Us Today!
Come and visit one of our showrooms in Kidderminster, Stourbridge or Lye to explore our vast selection of carpets and flooring solutions. Our friendly staff will be happy to assist you and find the perfect flooring for your needs.
Overall Experience
The reviewers have had an overwhelmingly positive experience with this carpet retailer. They have praised the staff for being friendly, knowledgeable, and helpful throughout the entire process, from selection to fitting.
Product Range and Pricing
The retailer offers a wide range of carpets at reasonable prices, with many end-of-roll stock options available at discounted rates. The selection of grey carpets is particularly impressive, and the prices are considered great value for money.
Customer Service
The staff have been consistently praised for their excellent customer service, providing sound advice and going the extra mile to ensure customer satisfaction. The delivery and fitting services have also been commended for being efficient and hassle-free.
Fitting and Installation
The carpet fitters have been described as quick, efficient, and skilled, with some reviewers specifically mentioning the excellent work done by Steve, one of the fitters. The fitting process has been reported to be neat and tidy, with minimal disruption to the customer's daily routine.
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