Transforming Your Home, One Room at a Time
Floormaster Carpets is a family-run business that has been proudly serving our community since 1977. With over 40 years of experience in the industry, we have built a reputation for providing high-quality carpets, vinyls, rugs, beds, and furniture at affordable prices.
Our friendly and professional staff members are always on hand to offer expert advice and assistance to help you find the perfect flooring or furniture solution for your home. We take great pride in our vast knowledge of the industry, and we strive to provide excellent customer service that will exceed your expectations.
At Floormaster Carpets, we believe that everyone deserves to have a beautiful home that reflects their unique style and personality. That's why we offer an extensive range of products from all the leading manufacturers, including Cormar, Associated Weavers, Abingdon, Furlong, and many more. Our large superstore is located in Cradley Heath High Street, and it boasts a spacious showroom where you can browse through a vast selection of carpets, rugs, beds, and furniture.
Whether you're looking for a plush carpet to warm up your living room or a durable vinyl floor that can withstand the wear and tear of a busy household, we have got you covered. We offer a wide range of options to suit any budget and style, from traditional to modern.
Our Services
At Floormaster Carpets, we offer a full range of services to help you achieve your dream home. Here's what we can do for you:
- Carpets: We provide a massive selection of carpets in various textures, styles, and colours. Our showroom is equipped with numerous stands that showcase our range of products, and our knowledgeable staff members are always on hand to offer expert advice and guidance. We also offer a great selection of remnants at fantastic prices.
- Vinyls: Our vinyl flooring options are affordable, easy to clean, and come in various designs that can replicate different materials such as wood and ceramics. Vinyl flooring is an ideal choice for any room in the house, particularly kitchens and bathrooms.
- Rugs: We offer a wide selection of rugs in different sizes and colours to suit your needs. From a living room showpiece to a simple doormat, we have something for everyone. We can also arrange to have any of our remnants made into rugs according to your measurements.
- Beds: Our showroom features an extensive range of beds in various sizes, from single to king-size. We offer a variety of firmness levels and styles to suit your preferences, and we also stock a range of headboards to complement your bed.
- Furniture: We offer a wide range of furniture for bedrooms, such as wardrobes, bedside tables, and dressers, all of which come in various finishes to match your decor.
- Fitting: Our fitting service is professional and affordable. Our fitters have years of experience, and they can remove old carpets and move furniture for you with prior notice. We can also visit you to measure and give you a quote for free.
At Floormaster Carpets, we understand that every customer is unique, and we strive to provide personalised services that cater to your specific needs and preferences. We believe that the key to our success is our commitment to providing excellent customer service and high-quality products at affordable prices.
Overall Impressions
The majority of customers who reviewed Floormaster Carpets had a positive experience, praising the helpful and knowledgeable staff, excellent quality of products, and efficient fitting services. Several customers mentioned that they would highly recommend the company to friends and family.
Strengths
The company's strengths include:
- Friendly and knowledgeable staff: Many customers praised the staff's helpfulness and expertise in choosing the right carpets and furniture.
- Excellent quality products: The majority of customers were satisfied with the quality of the carpets and furniture they purchased.
- Efficient fitting services: Several customers mentioned that the fitting process was smooth and efficient, with the fitters being professional and polite.
- Good communication: Some customers appreciated the clear communication they received from the company, including regular updates on the status of their orders and fitting schedules.
Weaknesses
However, there were some negative reviews from customers who experienced poor customer service, including:
- Lack of customer care: Some customers felt that the staff were uncaring and unhelpful, while others reported being ignored when they had issues with their products.
- Poor quality products: A few customers mentioned that the quality of their products was not as expected, with problems such as fraying and bobbling.
- Inconsistent delivery: One customer reported having to wait a month for their carpet to be delivered, which was longer than expected.
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