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Nestled in the heart of Rochester, Kent, Dales Pool & Hot Tub Services stands as a beacon of expertise for all your aquatic needs. With years of unwavering passion and industry knowledge, we have carved a niche in the hearts of our clients by offering unparalleled pool and hot tub maintenance, cleaning, and repair services.
Our Vision
Our mission is to deliver exceptional customer service, ensuring the utmost peace of mind for our valued clients. We strive to transform the ownership experience of swimming pools and hot tubs by handling all the hassle and upkeep, allowing you to focus on pure leisure and enjoyment.
Our Expertise
Drawing upon the profound expertise of our fully qualified Pool and Spa Plant Engineer, we offer a comprehensive array of services tailored to meet your unique needs. From routine cleaning and maintenance to comprehensive repairs and inspections, our skilled professional handles it all with meticulous attention and care.
Swimming Pool Services
- Comprehensive cleaning and sterilization
- Water chemistry balancing
- Tile and grout restoration
- Pool filter and pump repair
- Automated system troubleshooting and installation
Hot Tub Services
- Comprehensive cleaning and sanitation
- Chemical treatment and balancing
- Spa jet and pump repair
- Foam management and prevention
- Automated system installation and maintenance
Pool Building Services
- Customized pool design and construction
- Filtration system installation
- Coping and tile selection
- Lighting and safety feature installation
Quality & Commitment
At Dales Pool & Hot Tub Services, we adhere to the highest industry standards and practices. As members of the Institute of Swimming Pool Engineers (ISPE), we stay abreast of the latest advancements and regulations to ensure the safety and health of our clients. Our rigorous quality control measures guarantee exceptional results every time.
Experience the Difference
Choose Dales Pool & Hot Tub Services and experience the difference. We are dedicated to providing:
- Personalized attention and customized solutions
- Transparent pricing and communication
- Responsive customer service and timely completion of projects
- Ongoing support and maintenance plans
Excellent Customer Service
Dale's level of service has been consistently praised by customers, with several reviewers describing him as "helpful", "extremely knowledgeable", and "with a smile". They appreciate the fact that he is always available to assist with urgent hot tub maintenance and repairs, even on bank holidays. His prices are considered competitive, and customers are happy with the quality of his work.
Mixed Reviews
There are some mixed reviews, however, with one customer feeling that Dale "doubled the price" quoted initially. Another customer experienced poor responsiveness, stating that Dale was not interested in helping with a leak in their hot tub.
Unsatisfactory Experiences
A couple of reviewers have had unsatisfactory experiences with Dale's services. One customer was left feeling disappointed when Dale did not follow up on his promise to contact them after viewing their non-heating hot tub. Another customer was not impressed with the response they received when they rang for help with a leak in their hot tub, feeling that Dale was not interested in helping.
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