Empowering Your Financial Future
About Us
For over 35 years, The Hot Tub and Swim Spa Company has been revolutionizing wellness in UK households. We are driven by a passion for creating exceptional hydrotherapy experiences that enhance physical and mental wellbeing. Our mission is to provide tailored solutions that suit individual needs, transforming your home into a personal oasis of relaxation and rejuvenation.
Our Expertise
We offer a comprehensive range of premium hot tubs, swim spas, saunas, steam rooms, and associated accessories. Our expert team will guide you through every step of the journey, from initial consultation and design to installation, maintenance, and ongoing support. We pride ourselves on:
- Tailored recommendations: Our consultants will assess your needs and preferences to suggest the ideal products and configurations.
- Quality craftsmanship: We partner with leading manufacturers to ensure the highest quality materials and meticulous craftsmanship in every product.
- Outstanding customer service: Our dedicated team is committed to providing responsive and personalized support at every interaction.
Hot Tubs
- Self-cleaning hot tubs that require minimal maintenance
- Serenity hot tubs for peaceful relaxation and muscle recovery
- Softubs for compact and affordable luxury
- Bespoke hot tubs tailored to your unique needs and desires
Swim Spas
- Perfect for maintaining a healthy lifestyle through regular exercise and relaxation
- ExecutiveTrainer and ExecutiveSport swim spas for fitness enthusiasts
- AquaSport, AquaTrainer, AquaPlay swim spas for families with children
Saunas and Steam Rooms
- Classic and contemporary saunas for relaxation and detoxification
- Steam rooms to relieve tension and promote deep relaxation
- Infra heat systems for efficient and comfortable warmth
Building Works and Enclosures
- Design and installation of garden rooms, gazebos, and swimming pool enclosures
- Bespoke solutions to enhance your outdoor space and create a seamless connection to nature
Clients Love Us
Our commitment to exceptional customer service and premium products are reflected in the glowing reviews from our satisfied clients. We are proud to be recognized as:
- Hydropool UK Awards: Overall Retailer of the Year 2023
- Swim Spa Retailer of the Year 2023
- Customer Service Excellence 2023 Titanium Award
Exceptional Services
The Hot Tub and Swim Spa Company has received numerous positive reviews from satisfied customers. Many have praised the company's ease of communication, friendly and knowledgeable staff, and exceptional customer service.
Delightful Experiences
Several customers have shared their delightful experiences with the company. Robert Darling and Paula Horton, for instance, have given the company 5-star ratings, lauding the efficient and friendly services. Phil Robertson, A.E., Michael Heasman, Deborah Spinks, Rachel Maynard, Lucy Turner, and Andy Taylor have also provided glowing reviews, highlighting the company's excellent customer service, seamless installation process, and helpful staff.
Quality Products and Installation
The company's products and installation services have also received approval from several customers. Rachel Maynard, Lucy Turner, and Justin Glaister have praised the quality of the hot tubs and the installation process, with Justin Glaister mentioning that the build team was hardworking and got the job done without any delays.
Negative Experiences
Unfortunately, some customers have had negative experiences with the company. Jenny H. gave the company 1-star, citing poor quality of some fitments and lack of help from the company and manufacturer when issues arose. Rachel Franklin also gave a 1-star review, lamenting the company's terrible customer service after being told that they were closing at 4:30 pm, only to find out that they had already packed up and left.
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