Business Details
12 Years
experience
Emergency
services
Trusted Specialist Transport Services UK & Europe
Intercity Logistics is a leading independent provider of specialist transport solutions, delivering secure, time-sensitive consignments across the UK and Europe. Established in 2014, we combine over 100 years of collective experience in the logistics sector with a modern, FORS-accredited fleet to meet the exacting demands of industries ranging from healthcare to government. Our team of security-cleared drivers and logistics professionals ensures precision in every delivery, whether urgent medical supplies or high-value technical equipment. We prioritise operational excellence, investing in cutting-edge technology for real-time tracking and route optimisation. Our commitment to environmental responsibility is reflected in our Euro 6-compliant vehicles and waste recycling initiatives.Clients benefit from tailored services, including 24/7 emergency deliveries, white-glove handling, and end-to-end project management. With strategically located warehouses in Hertfordshire and Cheshire, we offer secure storage and distribution solutions to complement our transport services. Our reputation for reliability, built over nearly a decade, is evidenced by long-term partnerships with clients in sectors such as IT, defence, and healthcare. We adhere to rigorous training standards in health and safety, defensive driving, and customer service to maintain our industry-leading status. Backed by FORS accreditation and high insurance coverage, we deliver peace of mind for clients requiring mission-critical logistics support.
Services
Time Critical Deliveries
2-Man White Glove Service
Security Clearance Transport
Tailored Logistics Solutions
Dedicated/Consolidated Loads
Project Management
Secure Warehousing
Freight Forwarding
European Deliveries
Customs Clearance
Details
- Year established: 2014
Highlights and features
- 24/7 time-critical deliveries with a 99.8% on-time record
- Security-cleared (SC) drivers for sensitive government and corporate consignments
- Tailored logistics solutions for industries including healthcare and defence
- Modern Euro 6 fleet with real-time GPS tracking and onboard CCTV
- Over 100 years combined experience in specialist transport operations
Associations and certifications
- FORS Accredited
What people say
Dedicated service
Last minute bookings
Flexible and reliable
Top class communication
Outstanding support
Services
Time Critical Deliveries
Our 24/7 time-critical delivery service ensures mission-critical consignments reach their destination within tight deadlines. Using a modern Euro 6 fleet with real-time GPS tracking, we specialise in same-day and overnight deliveries across the UK and Europe. Clients benefit from onboard CCTV, electronic proof of delivery, and dedicated route planning to guarantee on-time arrivals for high-priority shipments.
2-Man White Glove Service
This premium service provides two trained professionals for handling fragile, high-value items requiring extra care. Our crew offers unpacking, installation, and waste recycling at destination, with vehicles equipped with tail-lifts and air-ride suspension. Ideal for sensitive electronics, medical equipment, or art installations needing precision handling and site-specific logistics solutions.
Security Clearance Transport
We transport confidential materials to high-security locations using BPSS/SC-cleared personnel and unmarked vehicles. Our FORS-accredited fleet includes alarmed, GPS-tracked units with onboard cameras, serving government agencies, financial institutions, and data centres. Full compliance with MOD and FCO security protocols ensures safe delivery of sensitive consignments without third-party involvement.
Project Management
Our in-house project management team coordinates complex logistics operations from planning to execution. Services include route optimisation, customs clearance, and multi-modal transport coordination. Clients receive tailored KPI reporting and real-time status updates, reducing supply chain complexity by consolidating multiple logistics functions under one provider for large-scale or recurring transport requirements.
Secure Warehousing
We offer secure short- and long-term storage at strategically located Hertfordshire and Cheshire facilities. Features include alarmed CCTV-monitored units, barcode inventory systems, and waste recycling services. Our warehouses support just-in-time distribution models with direct client access to stock visibility systems, enabling efficient order fulfillment and reduced turnaround times for stored consignments.
People
Ben Biggs
Managing Director
With over 20 years in logistics leadership roles at companies like Wincanton and Phones 4U, Ben founded Intercity Logistics in 2014. He specialises in IT industry logistics and holds a passion for sustainable operations, combining strategic vision with hands-on industry expertise to drive company growth.
Simon Biggs
IT & Infrastructure Director
Bringing 20+ years in transport sector IT systems development, Simon optimises logistics technology for efficiency and sustainability. His dual expertise in transport operations and IT infrastructure enables innovative solutions like real-time tracking systems and automated route planning tools that enhance service delivery.
Mike Biggs
Operations Director
With 28 years in transport and courier industries, Mike oversees daily operations from driver management to problem resolution. His career progression from driver to director provides practical insights into operational challenges, ensuring smooth execution of complex logistics projects with a focus on client satisfaction.
Ashleigh Habbouchi
HR Manager
Ashleigh manages HR operations with a focus on staff development and workplace culture. Her organisational skills ensure efficient handling of personnel matters, while her dedication to employee well-being supports the company's commitment to maintaining high service standards through a motivated workforce.
Alice O'Brien
Operations Manager
Starting as an operations analyst, Alice now leads strategic planning initiatives using data-driven insights. Her analytical approach to logistics challenges combines with creative problem-solving skills to optimise delivery routes and resource allocation, ensuring operational efficiency across the company's transport network.
Questions
What specialist transport services do you offer?
We provide time-critical deliveries, 2-man white-glove handling, security-cleared transport, project management, and secure warehousing solutions across the UK and Europe.
How do you handle urgent deliveries?
Our 24/7 operations team guarantees same-day quotes and uses a modern Euro 6 fleet with real-time tracking to ensure urgent consignments arrive on time, every time.
Are your drivers security-cleared?
Yes, all drivers are BPSS security cleared as a minimum, with many holding SC (Security Cleared) status for transporting sensitive government and corporate materials.
Can you handle fragile or high-value items?
Our 2-man white-glove service specialises in transporting fragile, high-value equipment with vehicles equipped for safe handling and installation at destination.
What industries do you serve?
We work with clients in healthcare, government, defence, IT, education, finance, and manufacturing sectors requiring specialist transport solutions.
How can I track my consignment?
All vehicles have real-time GPS tracking with client login access, providing immediate updates and electronic proof of delivery for complete shipment visibility.
