Trust us to fix your drain problems for good!
At Alpha Rod, we are a family-run business with over 20 years of experience in providing top-notch drain services to homeowners and businesses in Bristol, Swindon, Bath, and surrounding areas. We take pride in offering comprehensive solutions to our customers' drain-related problems, rather than just fixing the immediate issue. Our team of experts is dedicated to providing exceptional customer service, ensuring that our clients receive the best possible experience.
Our Services
We offer a range of services designed to tackle any drain-related issue. Our drain unblocking service is available 24/7, and our engineers are equipped with the latest technology to clear blockages quickly and efficiently. We also provide CCTV drain surveys to identify any underlying problems that may be causing repeat blockages. In addition, we offer planned maintenance services to help prevent drain problems from occurring in the first place. Our team can also investigate and resolve issues such as soakaway problems, rat infestations, and unpleasant odors.
What Sets Us Apart
At Alpha Rod, we believe in going above and beyond to provide our customers with a truly exceptional service. Unlike larger national companies, we are a local business with a personal touch. We care deeply about our reputation and strive to build long-term relationships with our clients. Our engineers are handpicked for their expertise and commitment to customer service, ensuring that you receive a friendly and professional experience from start to finish.
Our Values
Our business is built on a strong foundation of values that guide everything we do. We are dedicated to providing excellent customer service, being reliable and punctual, and offering honest and transparent pricing. We are passionate about delivering high-quality solutions that exceed our customers' expectations, and we are committed to continuous improvement and innovation.
Our Mission
Our mission is to provide comprehensive drain solutions that meet the unique needs of our customers. We aim to be the go-to drain services company in Bristol, Swindon, Bath, and surrounding areas, trusted for our expertise, reliability, and exceptional customer service.
Efficient and Professional Service
The reviewed company, Alpha Rod, is praised for their efficient and professional service. The engineers, including Gordon, Gordy, Mark, and Wayne, are commended for their friendly and communicative approach. They are described as being prompt, courteous, and willing to explain the causes of the problems and the solutions in a clear and concise manner.
Quick Response Times
Alpha Rod is also commended for their quick response times, with many reviewers mentioning that they were able to attend to their problems on the same day or within a few hours. The company's availability, even on weekends and during the Christmas period, is also appreciated.
Technical Expertise
The engineers are praised for their technical expertise, with reviewers mentioning that they were able to identify and solve complex problems, including blocked drains and damp issues, quickly and efficiently. The use of cameras and diagrams to explain the problems and solutions is also mentioned as a positive aspect of the service.
Office Team
The office team, including Cara and Julie, are praised for their friendly and helpful manner when booking appointments and answering queries.
Overall Satisfaction
Overall, the reviewers are extremely satisfied with the service provided by Alpha Rod, with many mentioning that they would highly recommend the company to others.
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