Compassionate care for your pet, every pet, every time
Passionate about animal welfare and providing exceptional care
Buchan Vets is a family-run business with a long-standing tradition of compassionate care for pets and farm animals across the Buchan region. Since the 1950s, our dedicated team of professionals have been offering modern, friendly and experienced veterinary services to animals and their owners.
A comprehensive approach to animal care
Our multi-disciplinary practice provides a comprehensive range of services across small animals, equine and farm animals. This includes:
Small Animals
- Routine vaccinations and preventative care
- Emergency care and critical illness management
- Dental care and grooming
- Nutrition and weight management
- Flea and parasite control
- Pet advice and owner support
Equine
- Comprehensive health care plans
- Routine vaccinations and preventative care
- Emergency care and lameness assessment
- Dental care and trimming
- Horse health programmes and passports
- Emergency services for equine clients
Farm Animals
- Routine health checks and vaccinations
- Disease prevention and control
- Nutritional advice and management
- Emergency care and health consultations
- Assistance with farm animal welfare
A trusted partner in animal welfare
At Buchan Vets, we believe in building strong relationships with our clients and providing a personalized and caring experience. Our team of experienced veterinary surgeons, nurses, and support staff are dedicated to:
- Providing modern and effective veterinary care
- Offering compassionate and supportive care to both animals and owners
- Communicating clearly and transparently with clients
- Respecting the welfare of all animals in our care
Get in touch to learn more
To learn more about our services or schedule an appointment for your pet, please don't hesitate to contact us. We look forward to caring for your furry (or feathered) friends!
Summary of Customer Reviews for Buchan Vets
Customer Reviews Analysis
General Observations
Buchan Vets, a veterinary clinic in Peterhead, has received mixed feedback from customers regarding their services. The reviews highlight several areas of concern, including issues with customer service, communication, and treatment costs. However, some positive experiences have also been noted, particularly regarding the clinic's staff and their compassionate care for pets.
Negative Feedback
The majority of the reviews express dissatisfaction with various aspects of the clinic's services. Some of the key issues include:
- Lack of Communication and Customer Service: Several customers reported poor communication from the clinic, including delayed or missing information regarding their pets' treatment and care. In some cases, this led to additional stress and distress for the pet owners.
- High Treatment Costs: A few customers were unhappy with the high costs associated with certain treatments and services provided by the clinic. This included markups on medications and additional fees for services such as prescriptions and consultations.
- Unhelpful Staff and Lack of Compassion: Some customers reported encountering unhelpful staff members who seemed uncaring about their pets' needs and well-being. This was particularly concerning in situations where pets were in distress or required urgent care.
- Issues with Euthanasia Services: A couple of customers had negative experiences with the clinic's euthanasia services, including delays in cremation and lack of communication regarding their pets' remains.
Positive Feedback
While the majority of the reviews are negative, there are a few positive comments worth noting:
- Compassionate Staff and Care: A few customers praised the clinic's staff for their compassionate care and attention to their pets' needs. This was particularly appreciated during difficult times, such as when pets were in distress or required euthanasia.
- Helpful Reception Staff: Some customers found the reception staff to be friendly, helpful, and skilled at keeping them calm during emergencies.
Overall Assessment
Based on the customer reviews, it appears that Buchan Vets faces several challenges in terms of customer service, communication, and treatment costs. While there are some positive experiences noted, the negative feedback suggests that the clinic may need to address these issues to improve customer satisfaction and maintain a positive reputation in the community.
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