We care for your pet, and for you
At Aurora Veterinary Clinic, we are dedicated to providing comprehensive veterinary care to our patients from the Bucksburn area, Aberdeen City, and across Aberdeenshire. Our team of experienced veterinary surgeons, nurses, and receptionists work together to provide a professional, yet approachable and affordable service to our clients and their pets.
Our Services
We offer a range of services to cater to the diverse needs of our patients. Our services include vaccinations, microchipping, neutering, dental care, flea, tick, and worm treatments, travelling abroad consultations, and admissions. We also provide consultations, and our charges are transparent and competitive.
Our Philosophy
At Aurora Veterinary Clinic, we believe that kindness, care, and empathy are essential in providing exceptional veterinary care. We strive to provide a personalized service that caters to the unique needs of each patient and their owner. Our team is dedicated to providing accurate and reliable advice, allowing our clients to make informed decisions about their pet's health.
Client and Patient Care
We take pride in our commitment to client and patient care. We believe that every patient deserves the highest level of care, and we strive to provide a service that is both professional and compassionate. If you have any concerns or feedback, we encourage you to share them with us. We take all complaints seriously and handle them confidentially.
Meet Our Team
Our team of experienced veterinary surgeons, nurses, and receptionists are dedicated to providing exceptional veterinary care. Meet our team members, Kevin Davidson, Sarah Chesterman-Barnett, and others, who are passionate about providing personalized care to our patients.
Joining Us
If you're looking for a veterinary practice that provides comprehensive care, look no further than Aurora Veterinary Clinic. We invite you to join us and experience our commitment to exceptional veterinary care. Register with us today, and let us show you around our practice.
General Feedback
There are mixed reviews about the practice, with some customers expressing satisfaction with the staff and services, while others have raised concerns about the practice's priorities and treatment of loyal customers.
Positive Feedback
- Many customers have praised the staff, describing them as lovely, friendly, and empathetic.
- The vets are commended for their professionalism, knowledge, and care towards animals.
- The receptionists are appreciated for their helpfulness and efficiency in arranging appointments and handling insurance claims.
Negative Feedback
- One customer was disappointed with the practice's policy change, prioritizing money over animal care, and feeling disillusioned with the lack of loyalty to long-standing customers.
- Another customer had a negative experience with a specific receptionist, describing her as condescending and rude.
- There are concerns about the practice's willingness to work with insurance companies and accommodate customers with limited financial means.
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