Transform Your Space, Transform Your Life
Our Vision and Values
Castle Medical Centre is dedicated to providing high-quality, patient-centered healthcare to the people of Kenilworth and the surrounding areas. We strive to:
- Empower our patients through clear communication and shared decision-making.
- Deliver compassionate care that respects individual needs and preferences.
- Promote wellness through preventative measures and personalized guidance.
- Work collaboratively with our patients to achieve the best possible outcomes.
Our Services
We offer a comprehensive range of services to meet your healthcare needs, including:
General Practice
- Routine consultations and health checks
- Chronic disease management
- Minor illness and injury treatment
- Travel healthcare
- Sexual health services
- Women's health and men's health services
- Palliative care
Additional Services
- Online healthcare services
- Patient education and support groups
- Public health services
- Research collaborations
Commitment to Innovation and Quality
Castle Medical Centre is committed to staying at the forefront of healthcare. We:
- Invest in cutting-edge technology and software to enhance patient care.
- Participate in ongoing research projects to improve healthcare outcomes.
- Regularly review and update our procedures to ensure the highest standards of care.
Community Involvement
We believe in building strong relationships with our patients and the community. We are actively involved in:
- Local health initiatives
- Public awareness campaigns
- Partnerships with local businesses and organizations
Excellent Service and Care
Reviewers have consistently praised the level of care and service provided by the doctors and staff at the surgery. Several reviewers have mentioned the exceptional service they received, citing examples such as being seen on the same day despite staff shortages, receiving prompt diagnosis and treatment, and being treated with kindness and compassion by the doctors and nurses.
Challenges with the Appointment System
However, some reviewers have raised concerns about the appointment system, citing issues such as difficulties in getting an appointment, being told to complete online forms, and not being seen by a doctor despite requesting a specific doctor. One reviewer felt that the system was "un-caring, disinterested & lazy".
Concerns about Doctor Attitude
A few reviewers have expressed concerns about the attitude and behavior of some doctors, citing examples of GPs not taking their concerns seriously, being dismissive, and not listening to patients. One reviewer reported experiencing poor care and attention that led them to seek care elsewhere.
Improved Reception Service
Some reviewers have noted an improvement in the reception service, with new staff being friendly and helpful.
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