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About Us
Holbrooks Health Team is a large General Practice serving the Coventry community. Located in purpose-built premises, we offer a comprehensive range of healthcare services and clinics, with an on-site pharmacy for your convenience. We pride ourselves on providing high-quality, patient-centered care and fostering strong relationships with our patients.
Our Values and Vision
Our core values are rooted in kindness, respect, trust, and honesty. We believe in working in partnership with our patients to deliver personalized care that meets their individual needs. Our vision is to become known for delivering 'High quality, locally-led care'.
Our Commitment to Inclusivity and Accessibility
We are committed to providing care without discrimination and fostering an inclusive environment for all. We have designated parking spaces for blue badge holders and have implemented measures to ensure wheelchair accessibility throughout the practice. Our staff are trained to offer assistance and support to patients with disabilities.
Our Services
We offer a full range of services including:
- General consultations: Routine health checks, treatment of various ailments, vaccinations, and minor surgeries.
- Chronic disease management: Specialized care for patients with chronic conditions such as asthma, diabetes, and heart disease.
- Women's health: Comprehensive services for women's health needs, including contraception, smear tests, and breast examinations.
- Children's health: Comprehensive care for children from birth through adolescence.
- Travel health: Vaccinations and advice on safe travel.
- Chronic pain management: Management of persistent pain conditions.
Our Commitment to Continuous Improvement
We are dedicated to providing excellent care and constantly improving our services. We welcome feedback from our patients and encourage you to share your thoughts and suggestions. We are regularly inspected by the Care Quality Commission (CQC) and strive to meet and exceed their standards.
Terrible Experiences The majority of reviews are about the poor service and treatment received at this surgery. Many patients have expressed frustration and anger at the short-staffed and unhelpful reception team, who are uncooperative and dismissive. Appointments are often unavailable, and there seems to be a lack of concern for patients' needs.
Inefficient Systems Patients have reported struggling with the online booking system, with some being told to request sick notes or appointments through alternative means. The process of obtaining medical records and test results has also been criticized, with some patients waiting for extended periods without receiving their results.
Disappointing Doctors Some reviewers have mentioned meeting doctors who were unfriendly, unhelpful, and failed to follow up with promised appointments or investigations. Patients have also reported feeling side-lined and ignored when trying to discuss their medical concerns.
Glittering Exception However, a few patients have had positive experiences, praising the helpful and friendly reception team, efficient booking system, and competent doctors who took the time to listen and provide good care.
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