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Who we are
The Cakeaway team is composed of passionate individuals with a deep love for fresh, delicious food and exceptional customer service. We take pride in crafting high-quality, handcrafted cakes and other treats that bring joy to every occasion. From bespoke creations to classic pastries, every bite is a testament to our dedication to quality and innovation.
Our mission
Our mission is to provide Manchester and Bolton with delightful food experiences that surpass expectations. We strive to constantly enhance our offerings, utilizing fresh, seasonal ingredients to create mouthwatering treats that delight both the palate and the eye.
Celebration Cakes
From whimsical baby shower cakes to elegant birthday confections, our celebration cakes are meticulously crafted to match the occasion and create lasting memories. We offer a diverse selection of flavors, sizes, and themes to suit every taste and celebration.
Bespoke Cakes
For those seeking a truly unique experience, our bespoke cake service allows you to design your dream dessert. Our skilled bakers will work with you to translate your vision into a breathtakingly beautiful and delicious creation.
Gift Packages
Looking for the perfect gift? Our curated gift packages offer something for everyone. Choose from delightful dipped strawberry platters, charming cake boxes, or delightful treat selections to bring a smile to anyone's face.
Dipped Strawberries
Indulge in our delightful selection of dipped strawberries. From elegant chocolate-covered delights to festive holiday treats, we have something for every occasion.
Platters and Dipped Strawberry Platters
For gatherings and events, we offer a variety of tempting platters featuring our freshly dipped strawberries. From classic milk and white chocolate to themed varieties like Christmas or Valentine's Day, these platters are guaranteed to be a hit.
Our commitment
At Cakeaway, we are committed to providing an exceptional customer experience. We prioritize quality, freshness, and attention to detail in everything we do. Our friendly team is always happy to assist you in creating the perfect food experience.
Poor Service and Long Delivery Times
The majority of customers who left reviews for this bakery have had a extremely dissatisfying experience. Many have reported long wait times for their orders, with some taking over two hours to arrive. In some cases, the orders never showed up at all. This lack of reliability has left customers frustrated and disappointed.
Lack of Communication and Rude Staff
Aside from the long wait times, customers have also expressed dissatisfaction with the service they received. Many have reported difficulty contacting the bakery to inquire about their orders, and when they did manage to get through, they were often met with rude or abrupt staff members.
Quality Issues and Incompetence
Some customers have also reported receiving food that was not up to par, including a hair in a cookie and an item that never arrived. This lack of care and attention to detail has left customers questioning the competence of the bakery.
Unanswered Concerns and No Refunds
Repeatedly, customers have emphasized that they were unable to get through to the bakery to resolve their issues, and that they were not offered any refunds or compensation for their losses. This lack of accountability has left customers feeling unheard and ignored.
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