Ready to meet healthcare needs
At The Riverside Pharmacy, we are committed to providing exceptional customer service and meeting the healthcare needs of our community. Established 7 years ago, we have grown into a well-established NHS Community Pharmacy serving the people of Sleaford. Our dedicated team of pharmacists and healthcare professionals strive to provide a patient-centered service that caters to the unique needs of each individual.
Our Services
We offer a comprehensive range of NHS and Private pharmacy services, including one-off and repeat prescriptions, private prescriptions, and more. Our online ordering service allows you to reorder repeat prescriptions 24/7, receive reminders, and stay updated on your orders. We also provide health advice from the NHS, pharmacists, and support groups, covering a vast range of topics. Additionally, our online store offers over 8000 items at supermarket-beating prices, making it convenient for you to shop from the comfort of your own home.
Travel Health Services
Are you planning a trip abroad? We've got you covered. Our travel health services include vaccinations for Cholera, Diphtheria, Hepatitis A, Hepatitis B, Japanese Encephalitis, Meningitis A, C, W, and Y, Polio, Rabies, Tetanus, Tick-borne Encephalitis, and Typhoid. We also offer Yellow Fever vaccinations for those traveling to high-risk areas. Furthermore, our Pharmacy First service allows you to receive treatment from our local pharmacist without having to book a GP appointment.
Convenience and Accessibility
We understand the importance of convenience and accessibility in healthcare. That's why we offer free prescription delivery, online ordering, and re-order reminders. Our pharmacy is also open 7 days a week, with extended hours to accommodate your busy schedule. We are proud to be an independent NHS Community Pharmacy, providing equal access to pharmacy services to all patient groups in the community.
Our Mission
Our mission is simple: to provide exceptional customer service and meet the healthcare needs of our community. We believe that the customer or patient is at the heart of everything we do, and we strive to provide a service that is centered on their needs. Our motto, "Ready to meet healthcare needs, " reflects our commitment to delivering high-quality healthcare services that make a difference in the lives of our patients.
Service Quality and Staff
The staff at Riverside Pharmacy are often praised for their excellent service, helpfulness, and friendly nature. Customers appreciate their commitment to assisting with medication needs, particularly for vulnerable groups. Several customers have expressed gratitude for the staff's ability to go above and beyond in providing assistance.
Availability and Efficiency
The pharmacy's stock availability and quick service are highly valued by customers. Many appreciate the effort made to acquire hard-to-find medications and the late opening hours, especially on Sundays.
Customer Experience
Overall, the customer experience at Riverside Pharmacy is overwhelmingly positive. Customers feel welcomed and supported by the staff, who are always willing to lend a hand. The pharmacy's staff are seen as trustworthy and caring, with customers expressing their appreciation for the personalized service they receive.
Issues with Back Room Operations
However, one customer noted that while the front-facing staff are friendly and helpful, the 'back room' operations can be quite the opposite. This customer experienced arrogance from the 'back room' staff, which negatively impacted their overall experience.
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