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Carlton Leisure is a leading travel company that offers a wide range of services to help you plan and book your perfect trip. We have been in business for many years, and our team of experienced travel professionals is dedicated to providing you with the best possible service.

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Flights

At Carlton Leisure, we offer a comprehensive range of flight services to suit all budgets and travel plans. Whether you are looking for economy, business class, or first class flights, we can help you find the best deals on flights to destinations all over the world. We work with a wide range of airlines, including British Airways, Emirates, Etihad Airways, LATAM Airlines, Qatar Airways, South African Airways, and Turkish Airlines, to bring you the best possible choice and value. We also offer group travel and multi-city search services to help you plan and book complex itineraries.

Hotels

We offer a wide range of hotels to suit all budgets and travel styles. Whether you are looking for a luxury resort, a cosy bed and breakfast, or a modern city hotel, we can help you find the perfect place to stay. We offer a choice of over 300,000 hotels in destinations all over the world, and we are proud to be IATA & ATOL protected, so you can book with confidence. Our easy booking process makes it simple to complete your booking in less than five minutes, and our unmatched price will offer savings of up to 24%.

Car Hire

If you are looking to complement your flight booking or short break package with the best car hire prices, look no further than Carlton Leisure's car hire offering. We offer a wide range of cars from some of the largest car hire brands in almost any destination around the world. Our car hire services are available in the UK, Europe, Asia, Africa, Australia, and the USA, and we offer great prices and a wide range of vehicles to choose from.

Insurance

At Carlton Leisure, we offer a range of insurance products to help you protect your trip and your belongings. Our travel insurance policies are designed to provide comprehensive cover for you and your family, and we offer a range of options to suit your needs. Our policies include cover for medical expenses, cancellation, curtailment, and personal belongings, and we offer a range of additional options, including winter sports cover and business cover.

Airport Parking

If you are looking for affordable and convenient airport parking, look no further than Carlton Leisure. We offer a wide range of airport parking options at major UK airports, including meet and greet, park and ride, and on-site parking. Our airport parking services are available at all major UK airports, and we offer great prices and a wide range of options to suit your needs.

Holiday Packages

At Carlton Leisure, we offer a wide range of holiday packages to suit all budgets and travel styles. Whether you are looking for a beach holiday, a city break, or a family holiday, we have a package to suit your needs. Our holiday packages are designed to offer great value and convenience, and we offer a wide range of options to suit your needs.

Reviews
Positive: Carlton Leisure received praise for their exceptional customer service, helpful staff, and seamless booking process.
Negative: However, some customers experienced difficulties with refunds and cancellations, citing unhelpful and rude staff.

Customer Service Experience

The majority of customers praised Carlton Leisure's customer service, citing exceptional and friendly staff who were knowledgeable and helpful in finding the best deals that fit their budget and preferences. The booking process was described as seamless, and questions were promptly answered.

Trip Experience

Many customers reported having fantastic trips with every detail perfectly arranged. The staff were also commended for providing good suggestions and being attentive and friendly.

Comparison to Others

One customer mentioned that Carlton Leisure offered the best prices and services compared to other agents.

Issues with Refunds and Cancellations

Some customers experienced difficulties with refunds and cancellations, citing unhelpful and rude staff, as well as a lack of communication. In one instance, a customer was deducted 70 from their refund, and another customer was told they would lose their entire booking if they didn't pay an additional 500.

Staff Skills and Training

A few customers mentioned that the staff seemed unbothered after receiving payment and lacked skills in customer service. One customer was promised a call back that never happened, and another customer was given conflicting information about refund policies.

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