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Nestled in the heart of Cheltenham, Frederick Allen Jewellers has been a renowned family-run business since 1947. Founded by Freddy Allen and now led by his son Tim and his sister Sally, we take pride in providing exceptional customer service and offering a diverse selection of quality watches, jewellery, and repairs.
Experience and Expertise
Our team of skilled and experienced jewelers and watchmakers are highly qualified and possess a deep understanding of traditional and contemporary jewellery and timepieces. We offer a comprehensive range of services, including:
Jewellery Repair and Restoration
- Chain soldering and ring sizing
- Repairing and re-tipping claws
- Stone resetting
- Pearl and bead re-stringing
- Engraving and shank replacement
Watch Repair and Restoration
- Comprehensive repairs for all major brands
- Expert restoration of vintage and antique watches
- Battery replacements, resealing, and cleaning services
Valuations and Purchase of Unwanted Items
- Professional valuations for insurance and probate
- Competitive offers to purchase your unwanted jewellery and watches
A Rich History and Continued Dedication
From humble beginnings on Albion Street in 1947, Frederick Allen has moved to its current location on Winchcombe Street. Throughout our history, we have maintained our commitment to offering personal, bespoke service and building strong relationships with our customers. We take pride in showcasing craftsmanship and believe in transparency, ensuring you witness the meticulous work of our experts.
What Our Customers Say
"Outstanding service and craftsmanship. Highly recommended!" - Albert Alfangeme
"Absolutely fantastic! The staff are so friendly and helpful." - Gary Compton
"Reliable, personable, and with exceptional expertise." - Elly Clark
Explore Our Selection
Discover our diverse collection of stunning jewellery, luxury watches, and pre-owned treasures. Whether you're searching for a timeless piece or seeking expert advice, Frederick Allen is your trusted partner in jewellery and timekeeping.
Overall Experience
The reviews of Frederick Allen Jewellers are a mix of positive and negative experiences. Some customers have had exceptional service, praising the shop's helpful and knowledgeable staff, while others have had poor experiences, citing issues with watch repairs and poor customer service.
Positive Comments
Some customers have had excellent experiences, praising the shop's staff for being helpful, knowledgeable, and communicative. They have reported receiving exceptional service, with one customer stating that they would not go anywhere else.
Negative Comments
However, some customers have reported poor experiences, including issues with watch repairs, poor communication, and unprofessional service. Some have reported having to wait for extended periods of time for repairs, only to find that the work was not done properly. Others have reported being treated unfairly and having to deal with unhelpful staff.
Customer Service
Customer service is a mixed bag, with some customers praising the shop's staff for being friendly and helpful, while others have reported being treated poorly, with some staff members being described as unpleasant.
Specific Issues
Some specific issues reported by customers include problems with watch repairs, particularly with seals and condensation, and poor communication about the status of repairs. Some customers have also reported being quoted unreasonable prices for repairs or being asked to pay more for work that was not done properly.
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