Empowering Small Businesses with Family-Run IT Expertise
About Us
Resolve Information Technology is a family-run Managed Service Provider (MSP) based in Malvern, Worcestershire. We empower small businesses to thrive by offering tailored IT solutions, cloud computing services, and cybersecurity expertise. Founded in 2001 by Tim and Carol Winstanley, our company combines a passion for technology with a deep understanding of the unique challenges faced by small businesses.
Family-Run Expertise
At Resolve Information Technology, we believe in the power of family values and personalized attention. Our team consists of highly skilled professionals who are dedicated to understanding your business needs and providing proactive, responsive support. We take pride in clear communication and straightforward explanations, ensuring you can confidently navigate the ever-evolving landscape of technology.
Comprehensive Solutions
We offer a comprehensive range of IT solutions designed to meet your specific requirements. Our services include:
- Managed IT Support: Proactive monitoring and maintenance to keep your systems running smoothly.
- Disaster Recovery Planning: Creating a robust plan to ensure business continuity in the event of unexpected disruptions.
- Cloud Computing: Flexible and scalable solutions to enhance productivity and efficiency.
- Broadband and WAN services: Reliable connectivity to support your digital operations.
- IT Consultancy Services: Expert guidance on IT strategy and infrastructure planning.
- Bespoke Software Development: Custom-made applications and tools tailored to your unique needs.
- Email Security: Effective measures to safeguard your data from unauthorized access.
- Cybersecurity for Small Businesses: Comprehensive protection against data breaches and ransomware attacks.
Focused on Your Success
We understand the importance of personalized attention and local expertise. That's why we primarily serve small businesses in Worcestershire, Herefordshire, and Gloucestershire. Our commitment to excellence and collaborative approach ensure you receive tailored solutions and prompt support every step of the way.
Contact Us Today
If you need reliable IT support, cloud computing solutions, or expert cybersecurity guidance, contact Resolve Information Technology today. Our team is ready to empower your business and help you achieve lasting success.
Excellent Customer Service
Resolve Technology has received overwhelmingly positive reviews from its customers. The team, led by Tim, is described as professional, passionate, and knowledgeable. They have been praised for their prompt and efficient service, going above and beyond to resolve IT issues. Many customers have mentioned the team's ability to explain technical information in a clear and concise manner, making them feel at ease.
IT Solutions and Support
Resolve Technology offers a range of IT solutions and support services, including network installation, computer setup, and diagnostic repair. Their team is equipped to handle complex IT issues, and their recommendations have been praised for being accurate and effective.
Reputation and Recommendations
Resolve Technology has built a strong reputation in the local business community, with many customers willing to recommend their services to others. Several reviewers have mentioned the team's ability to work with complex printing and scanning equipment, and their quick response to IT problems has been credited with helping businesses succeed.
Negative Review
However, one customer had a negative experience with Resolve Technology. The reviewer felt that the team's IT knowledge was "dangerously basic" and cautioned against allowing them access to a business's system. The reviewer also mentioned that the owner was personable and convincing, but that the staff were not equipped to handle complex IT issues.
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