Business Details
25 Years
experience
Emergency
services
Your Trusted Partner for IT Support Solutions
Resolve Information Technology is a family-run Managed Service Provider (MSP) established in 2001 by Tim and Carol Winstanley. Our business is built on strong family values and a deep passion for technology, specialising in delivering tailored IT solutions for small businesses. We serve clients across Worcestershire, Gloucestershire, and Herefordshire, offering accessible, plain-speaking support that prioritises clarity and reliability. Our team combines technical expertise with a commitment to exceptional customer service, ensuring businesses receive timely solutions and transparent communication. As a Microsoft Registered Partner, we provide managed IT support, cloud computing, cybersecurity, and disaster recovery planning, leveraging advanced monitoring systems to proactively safeguard your infrastructure.We pride ourselves on being a single point of contact for all IT needs, offering flexible service options including remote and on-site support, scalable solutions for business growth, and 24/7 monitoring to minimise downtime. Our dedication to continuous learning ensures our technicians remain at the forefront of industry advancements, while our focus on tested technologies guarantees dependable results. With a proven track record of serving local businesses for over two decades, we remain committed to empowering small enterprises through cost-effective, reliable IT solutions tailored to their unique challenges.
Services
IT Support
Cloud Computing
Cybersecurity
Disaster Recovery
Remote Support
Managed Contracts
Network Monitoring
Details
- Year established: 2001
Highlights and features
- We are a family-run business with over 20 years of experience in IT support for small enterprises.
- Our team provides same-day solutions and next-day part sourcing to minimise business downtime.
- As a Microsoft Registered Partner, we deliver proven, tested technology solutions tailored to your needs.
- We offer 24/7 proactive monitoring to prevent IT infrastructure failures before they occur.
- Our plain-English communication ensures clear understanding of all technical processes and costs.
Associations and certifications
- Microsoft Registered Partner
Services
IT Support
Our IT support services provide rapid resolution for technical issues, ensuring minimal disruption to your business operations. We offer both remote and on-site assistance, with a commitment to same-day response times. Our technicians deliver clear, jargon-free solutions tailored to small business needs, covering hardware, software, and network troubleshooting.
Cloud Computing
We implement secure, scalable cloud computing solutions to enhance business productivity and data accessibility. Our services include cloud migration, infrastructure management, and integration with Office 365. Designed for small enterprises, our cloud offerings ensure reliable performance while maintaining strict security protocols to protect sensitive information.
Cybersecurity
Our cybersecurity solutions protect businesses from digital threats through advanced monitoring, email security, and tailored defence strategies. We conduct regular audits to identify vulnerabilities and implement robust protection measures, ensuring compliance with industry standards and safeguarding critical business data against unauthorised access.
Disaster Recovery
We develop comprehensive disaster recovery plans to ensure business continuity during unexpected outages or data loss. Our services include automated backups, system redundancy planning, and rapid restoration processes. By proactively addressing potential risks, we help businesses maintain operational stability and recover swiftly from disruptions.
Remote Support
Our remote support services deliver immediate technical assistance through secure online connections. Available 24/7, this service addresses urgent issues without requiring on-site visits, reducing response times and maintaining productivity. We utilise advanced monitoring tools to resolve problems efficiently while providing real-time updates to clients.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cloud computing, cybersecurity, disaster recovery planning, remote monitoring, and on-site technical assistance tailored to small business needs.
Do you offer emergency IT support?
Yes, we prioritise urgent issues with same-day response and next-day part sourcing to minimise downtime for critical business operations.
Which areas do you serve?
We primarily serve businesses in Worcestershire, Gloucestershire, and Herefordshire, with on-site support available across these regions.
Are your technicians certified?
Yes, our team holds relevant qualifications and accreditations, including our status as a Microsoft Registered Partner for Office 365 solutions.
How do you ensure data security?
We implement advanced cybersecurity measures, regular system audits, and proactive monitoring to protect against threats and maintain compliance with industry standards.
Can you support business growth with IT solutions?
Yes, we offer scalable infrastructure planning, network upgrades, and custom software development to accommodate expanding business requirements.
Videos
