Business Details
Emergency
services
Trusted IT and Telecom Solutions for Businesses
Armstrong Bell delivers tailored IT and telecommunications solutions, combining technical expertise with a customer-centric approach. With over two decades of experience, we specialise in managed IT services, cloud computing, cybersecurity, and business communications. Our team prioritises proactive support, ensuring systems remain secure, scalable, and aligned with evolving business needs. We invest in understanding client workflows to provide seamless integrations, from hosted desktops to VoIP phone systems.Our commitment to transparency is reflected in fixed-fee pricing and bespoke billing options. Recognised for reliability, we serve schools, charities, and SMEs across Worcestershire, Birmingham, the Midlands, and nationwide. Backed by accreditations like Cyber Essentials and SafeContractor, we combine technical excellence with a personal touch, ensuring clients focus on core operations while we handle technology.
Services
IT Support
Cloud Services
Cyber Security
Broadband
Mobile Services
Hosted Desktop
VoIP Phones
Leased Lines
WiFi Networking
Managed IT
Highlights and features
- We offer tailored IT solutions with fixed-fee pricing for budget certainty
- Our team provides proactive support with decades of industry experience
- We deliver seamless cloud integrations and cybersecurity expertise
- We prioritise clear communication and bespoke billing arrangements
- Our 24/7 accessibility ensures rapid response to technical challenges
Associations and certifications
- Cyber Essentials
- SafeContractor
What people say
Seamless transition
Excellent support
Cost-effective solutions
Proactive management
Knowledgeable team
Services
Managed IT Support
Our managed IT services provide comprehensive support including 24/7 monitoring, system maintenance, and cybersecurity protection. We handle infrastructure management, software updates, and data backups to ensure operational continuity. Businesses benefit from predictable costs through fixed-fee pricing while our engineers proactively resolve issues before they impact productivity. This service suits organisations seeking reliable technology management without in-house resources.
Hosted Voice Solutions
Cloud-based telephony systems enable flexible communication through desk phones, mobile apps, or softphones. Features include call routing, voicemail-to-email, and integration with business applications. We handle system upgrades and maintenance while ensuring compatibility with existing broadband connections. This solution reduces telecom costs by up to 75% compared to traditional landline systems.
Cyber Security
We implement multi-layered security measures including firewalls, endpoint protection, and email filtering. Regular vulnerability assessments and staff training programs help mitigate risks. Our Cyber Essentials accreditation demonstrates compliance with industry security standards. This service protects sensitive data while ensuring business continuity against cyber threats.
Business Broadband
High-speed broadband packages tailored for cloud-based operations and VoIP systems. We offer FTTC, leased lines, and WiFi solutions with guaranteed service level agreements. Engineers ensure optimal network configuration for seamless connectivity across office locations. This infrastructure supports bandwidth-intensive applications critical for modern businesses.
Cloud Computing
Our cloud desktop service provides secure access to Windows environments and Microsoft Office from any device. Data is stored centrally with automated backups and enterprise-grade security. Businesses gain scalability to adjust resources based on demand while reducing hardware costs. This solution supports remote working and disaster recovery capabilities.
People
William Copley
CEO
With over 20 years in IT leadership, William drives strategic growth while maintaining customer focus. He oversees service delivery and innovation, ensuring technology solutions align with business objectives.
Robert White
Head of Business
Robert manages key client relationships and business development. His expertise in telecoms strategy helps organisations optimise communication infrastructure for operational efficiency.
Nick Lake
Head of Sales
Leading the sales team, Nick specialises in matching business needs with tailored technology solutions. He provides expert advice on hosted services and network optimisation.
Karen Hughes
Head of Customer Service
Karen ensures service excellence through team training and process improvement. She oversees support operations to maintain high client satisfaction standards.
Vicki Shaw
Head of Customer Experience
Vicki focuses on enhancing client interactions across support channels. She implements feedback mechanisms to continuously improve service delivery and customer journey mapping.
Questions
What IT services does Armstrong Bell offer?
We provide managed IT support, cloud computing, cybersecurity, VoIP phone systems, broadband, and business mobile solutions tailored to SMEs and schools.
Do you support remote working setups?
Yes, our cloud desktop and VoIP solutions enable secure remote access to business systems from any location using various devices.
How do you handle emergency IT issues?
We offer out-of-hours support for critical issues, with engineers available to resolve urgent technical problems affecting business operations.
Can you help with school telecoms upgrades?
Yes, we specialise in education sector solutions including VoIP systems, network infrastructure, and compliance-focused IT management.
What cybersecurity measures do you implement?
We deploy firewalls, email filtering, endpoint protection, and staff training programs to protect against cyber threats while maintaining Cyber Essentials compliance.
Do you provide fixed-price contracts?
Yes, our managed services use fixed-fee pricing with transparent billing to help businesses budget effectively without unexpected costs.
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