Exceeding Expectations, Every Step of the Way!
At FirstPort, we are dedicated to empowering individuals and communities through exceptional residential property management. With over years of experience across England, Wales, and Scotland, we pride ourselves on nurturing safe, connected, and thriving communities.
What We Do
Our diverse range of services spans every aspect of residential property management, encompassing:
Property Care and Maintenance
- Responsive repairs and maintenance for common areas
- Planned maintenance schedules to ensure safety and functionality
- Responsive leak detection and repair services
- Key and fob management for residents
Community Management
- Efficient rent collection and service charge management
- Comprehensive budgeting and reporting procedures
- Resident communication and engagement initiatives
- Conflict resolution and mediation services
Enhanced Living Experience
- Online resident portal for seamless communication and payments
- Regular property inspections and reports
- Collaboration with developers, investors, and residents' associations
Expertise and Experience
- Working partnerships with over 1,500 Right to Manage and Resident Management Companies
- Award-winning property management service recognized for its quality and innovation
- Extensive industry knowledge across all aspects of residential property management
Our Approach
We believe in:
- Transparency: Clear and open communication with residents and stakeholders.
- Responsiveness: Timely action and swift resolution of issues.
- Collaboration: Working in partnership with residents and stakeholders to achieve shared goals.
- Care: A genuine commitment to fostering a sense of community and individual well-being.
Our Values
- Customer-centricity
- Integrity and accountability
- Innovation and continuous improvement
- Proactive and personalized service delivery
- Sustainability and environmental awareness
Reviews
Positive: Two reviewers praise the company for its helpful staff, cleanliness, and proactive management.
Negative: Seven reviewers criticise the company for unresponsiveness, poor management, and unresolved issues such as leaks and incorrect invoices.
Freemont Property Management Reviews
Positive Reviews
- L. G. rated 5 stars, praising the helpful staff, cleanliness of communal areas, and regular communications during the COVID-19 pandemic.
- Hertford Mews rated 5 stars, appreciating the proactive and transparent management, and noting that residents have no complaints.
Negative Reviews
- A. G. rated 1 star, criticising the company for being unresponsive, having poor management, and causing resident frustration.
- Wayne Hughes rated 1 star, describing the service as unprofessional and uneducated, and suggesting a professional takeover.
- Nicole King rated 1 star, expressing dissatisfaction with the service charge increases and the handling of a leak issue.
- Alex Michaels rated 1 star, criticising the company for mismanagement and not maintaining the building properly.
- Rui Nunes rated 1 star, sharing a negative experience with a persistent leak issue that was not resolved despite repeated contact.
- Matt Matt rated 1 star, experiencing incorrect invoices and threatening letters for payments already made.
- Kelly Marie rated 1 star, highlighting neglect of the development, unfulfilled promises, and overcharging for services not provided.
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