Start Your Project Transform your kitchen with our stunning worktops!
Medusa Stone is a distinguished, family-run business specialising in the design, supply, and installation of natural stone and quartz work surfaces. Based in Basildon, Essex, our showroom boasts an extensive collection of over 200 granite and quartz samples, providing a wide range of options for our clientele. Our committed and enthusiastic team offer varying levels of service, catering to both individuals and businesses. Clients can either visit our showroom with their kitchen plans and order their bespoke worktop, or we can assist in designing and managing their project from the initial concept through to completion.
At Medusa Stone, we take great pride in delivering exceptional customer service and attention to detail. Our showroom offers a warm and welcoming environment for anyone seeking expert advice on their home or business project, and our team of specialists is always on hand to help navigate the process. We believe that each project is unique, and we strive to ensure that every client receives a tailored and one-of-a-kind worktop that meets their specific needs and preferences.
Our Services
Medusa Stone specialises in supplying and installing natural stone and quartz worktops for kitchens, bathrooms, and other interior spaces. In addition, we offer several complementary services designed to make the process as seamless as possible for our clients:
- Tiles: Our showroom also carries a selection of natural stone tiles, providing an excellent opportunity for clients to create a cohesive look throughout their space.
- Worktop Replacement: For clients seeking a quick and cost-effective solution, we offer a worktop replacement service. Our team will carefully remove the existing work surface and replace it with a new natural stone or quartz worktop.
- Customer Journey: Our team is dedicated to ensuring that our clients' experiences are as straightforward and stress-free as possible. From the initial consultation to the final installation, we guide our clients through every step of the process.
Why Choose Medusa Stone?
At Medusa Stone, we believe that our commitment to customer service sets us apart from the competition. Our six core promises to each client are:
1. Quality: We source the finest stones from around the world, ensuring our clients receive a superior product that will stand the test of time.
2. Service: Our friendly and well-informed team is dedicated to providing exceptional customer service and personalised support.
3. Value: We strive to offer competitive pricing while maintaining the highest levels of quality and craftsmanship.
4. Expertise: Our staff includes experienced stone masons and design experts who can provide valuable advice and creative solutions.
5. Flexibility: We offer a range of services tailored to meet the unique needs and preferences of each client.
6. Professionalism: Our team is committed to maintaining a clean and respectful workspace, and we always adhere to the highest standards of professionalism.
In conclusion, Medusa Stone is a reputable and customer-focused business offering a wide array of services catering to individuals and companies. Our showroom serves as a welcoming hub for anyone interested in exploring the beautiful world of natural stone and quartz worktops. Our expert team of professionals is always available to help our clients bring their dreams and ideas to life.
Quality of Service
The reviews overwhelmingly praise Medusa Stone for their exceptional quality of service. The company is commended for their professionalism, flexibility, and attention to detail. The team is described as knowledgeable, helpful, and courteous, making the installation process smooth and stress-free. Many reviewers express their gratitude for the company's efforts, stating that they went above and beyond to ensure customer satisfaction.
Workmanship
The quality of the work carried out by Medusa Stone is consistently praised. Reviewers are impressed with the workmanship, describing the installation as "exemplary, " "brilliant, " and " fantastic." The company is commended for their ability to deliver high-quality results, whether it's fitting marble, granite, or quartz worktops.
Communication
Effective communication is another key aspect of Medusa Stone's service. Reviewers appreciate being kept informed throughout the process, receiving regular updates and clear information about the installation schedule and progress.
Showroom Experience
The showroom experience is also praised, with reviewers commending the wide range of products available, the helpful staff, and the relaxed atmosphere. Reviewers appreciate being able to see and touch samples, making informed decisions about their choices.
Installing Team
The installing team is consistently praised for their professionalism, friendliness, and efficiency. Reviewers describe them as "brilliant, " "fantastic, " and "polite, " and appreciate the attention to detail they brought to the installation process.
Value for Money
While not explicitly mentioned, many reviewers imply that Medusa Stone offers great value for money. The combination of high-quality products, excellent workmanship, and exceptional customer service is seen as a strong justification for the prices charged.
Be the first to review Medusa Stone.
Write a Review
