Delivering exceptional customer service, one property at a time.
At Your Home Property Management, we understand the importance of effective property management. That's why we're dedicated to providing our clients with a bespoke, customer-centric approach to property management, tailored to meet their unique needs.
Our Story
Your Home Property Management was established in response to the growing dissatisfaction among leaseholders with their residential property management companies. We recognized that many property management companies were too large and remote, lacking the personal touch and attention to detail that leaseholders deserved. Our team, led by Managing Director James Cooke, has over 15 years of experience in property management, with a proven track record of delivering outstanding services to customers.
Our Services
We offer a range of services, each designed to provide our clients with a personalized and efficient property management experience. Our services include:
- Block Management: Our customer-centered approach to property management ensures that our clients receive exceptional service, tailored to meet their individual needs. Our team of experts works closely with Resident Directors, leaseholders, and landlords to ensure that all aspects of property management are handled efficiently and effectively.
- Right to Manage (RTM): We guide our clients through the RTM process, empowering them to take control of their property management and make informed decisions about their estate.
- Freehold Purchase: Our expert team helps clients navigate the complexities of freehold purchase, ensuring that they achieve complete control over their property.
Our Benefits
By choosing Your Home Property Management, our clients enjoy a range of benefits, including:
- Close liaison with Resident Directors
- Ultra-fast response times
- Transparency in all aspects of property management
- Dedicated Change Manager
- Fantastic gardening and cleaning services
- Strong on-site presence
Our Values
At Your Home Property Management, our core values are centered around delivering exceptional customer service, fostering strong relationships, and providing tailored solutions to meet the unique needs of our clients. We believe that our commitment to customer service sets us apart from other property management companies, and we're proud to be recognized as the "new wave" of leasehold residential property management companies in London.
Get in Touch
If you're interested in learning more about our services or would like to discuss how we can help you achieve your property management goals, please don't hesitate to get in touch. We look forward to hearing from you!
Overview of Reviews
The reviews of Your Home Property Management (YHPM) are overwhelmingly positive, with the majority of reviewers giving 5-star ratings and praising the company's professionalism, efficiency, and excellent customer service.
Positive Reviews
Many reviewers praised YHPM's staff, including Luke, James, David, and Prity, for their helpfulness, responsiveness, and professionalism. Reviewers appreciated the company's efficient communication, prompt payment, and ability to resolve issues quickly. Some reviewers also commended YHPM's improvements to their properties, such as clearing fly-tipping and arranging repairs. Others appreciated the company's honesty, transparency, and willingness to listen to concerns.
Negative Reviews
Only two reviewers gave 1-star ratings, criticizing YHPM's quality of work, value, and professionalism. One reviewer expressed frustration with the company's excuses for not clearing gutters and delivering on maintenance promises. The other reviewer was dissatisfied with the quality of work on a refurbishment project, felt overcharged, and experienced slow responses to concerns.
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