Business Details
Residential Care Home in Haywards Heath | Summerlands
Established in 2010 by Sean and Deborah, Summerlands Care Home is a purposefully designed residential care facility in West Sussex. Our philosophy centres on creating a genuine home environment where residents maintain freedom and dignity, free from institutional constraints. With a Care Quality Commission 'Good' rating and Platinum status in the Gold Standards Framework, we specialise in person-centred care for older adults, including those requiring end-of-life support. Our team of dedicated professionals, led by Home Manager Lowela Alcazaren, prioritises individual needs through tailored care plans and a non-segregated approach. The property features extensive botanical gardens with 250 plant varieties, designed to stimulate the senses year-round.Transparent pricing ensures no hidden costs, with weekly fees based solely on room type and facilities. Residents enjoy flexible mealtimes using locally sourced ingredients, daily activities ranging from fitness classes to garden scavenger hunts, and unrestricted movement throughout the home and grounds. Our commitment to excellence has been recognised through industry awards, including the West Sussex Care Accolades for Employer of the Year. The owners remain actively involved in continuous improvements, ensuring Summerlands maintains its reputation as a benchmark for compassionate care in the region.
Services
Residential Care
Dementia Care
End-of-Life Care
Garden Therapy
Catering Services
Highlights and features
- We maintain a non-segregated environment respecting residents' freedom of movement
- Our gardens feature 250 labelled plant varieties designed for year-round stimulation
- Transparent pricing with no hidden costs since 2010
- Award-winning team with Platinum status in Gold Standards Framework
- Flexible mealtimes using fresh, locally sourced ingredients
Associations and certifications
- Care Quality Commission (CQC)
- Gold Standards Framework (GSF) Platinum Status
What people say
Warm and welcoming atmosphere
Dedicated and marvellous staff
Beautiful stimulating gardens
Transparent fee structure
Person-centred care approach
Services
Residential Care
Our residential care provides 24-hour support for older adults requiring assistance with daily living. Residents enjoy private en-suite bedrooms, flexible mealtimes, and access to extensive gardens. The service caters for varying dependency levels without increasing fees as needs change.
Dementia Care
Specialist dementia care maintains residents' independence through person-centred approaches. We avoid segregation, allowing social interaction while providing tailored support. Staff receive ongoing training to address specific needs while respecting individual preferences and routines.
End-of-Life Care
Award-winning end-of-life care focuses on comfort and dignity. Our Gold Standards Framework Platinum-rated service includes symptom management, emotional support, and family involvement. The homely environment allows residents to spend final days in familiar surroundings with personalised care plans.
Garden Therapy
Therapeutic gardens featuring 250 plant varieties provide sensory stimulation and relaxation. Designed for all seasons, the accessible grounds include seating areas, a pond, and walking paths. Residents participate in gardening activities to promote physical engagement and connection with nature.
Catering Services
Freshly prepared meals use locally sourced ingredients with menus co-created with residents. Flexible dining times operate between 12:30-14:00 for lunch and 17:30 onwards for supper. The recently extended dining room offers garden views through bi-fold doors leading to an outdoor terrace.
People
Sean and Deborah
Owners
Co-owners since 2010, their personal experiences finding care for parents shaped Summerlands' philosophy. Deborah actively manages operations and renovations, while Sean supports strategic direction. Their hands-on approach ensures continuous improvements across facilities and care standards.
Lowela Alcazaren
Home Manager
Leading since 2018, Lowela brings nursing expertise and progressive experience from within the home. She implemented Gold Standards Framework initiatives achieving Platinum status, fostering teamwork and staff development. Her leadership maintains Summerlands' reputation for compassionate, person-centred care.
Michael Cornell
Chef
Qualified chef since 2012, Michael creates varied menus using fresh ingredients. His culinary expertise enhances residents' dining experience through themed meals and special dietary accommodations. He contributes to the home's welcoming atmosphere with his positive approach to meal preparation.
Abbey Cornell
Senior Carer
Achieving Level 5 leadership qualifications, Abbey coordinates activities and supports care delivery. Her decade-long career progression from kitchen to senior role demonstrates commitment to resident wellbeing. She contributes to training initiatives and maintains a vibrant atmosphere through engaging programmes.
Martin Gallagher
Head Chef
Bringing airline first-class catering experience, Martin oversees kitchen operations and dining standards. His expertise elevates meal presentation and nutritional value while maintaining residents' preferences. His energetic approach contributes to the home's positive dining environment.
Questions
What types of care does Summerlands provide?
We offer residential, dementia, and end-of-life care with personalised support plans tailored to individual needs and preferences.
Are meals included in the care fees?
Yes, all meals using fresh ingredients are included with flexible dining times to accommodate personal routines.
Can residents have visitors at any time?
Visitors are welcome daily with no set visiting hours, and guests may join residents for meals.
How are care fees structured?
Weekly fees depend only on room type and facilities, with no additional charges as care needs increase.
What activities are available for residents?
Daily activities include fitness sessions, baking, quizzes, music, gardening, and local outings tailored to residents' interests.
Is parking available for visitors?
Yes, we have ample visitor parking with accessible spaces available at our Haywards Heath location.
