Business Details
Your Trusted Residential Care Home in Ticehurst, East Sussex
Established in the heart of East Sussex, Cross Lane House Care Home provides compassionate, person-centred care for older adults. Our dedicated team, led by a manager with over 30 years of experience in the care sector, delivers 24/7 support tailored to individual needs. We prioritise dignity, independence, and community, offering a homely environment with modern amenities and extensive training for all staff. Our commitment to quality is reflected in our CQC registration and continuous improvement through resident feedback and rigorous audits. Residents enjoy a vibrant lifestyle with diverse social activities, beautifully maintained gardens, and access to local amenities in Ticehurst.With enhanced DBS checks, mandatory training, and a keyworker system, we ensure safety and personalised attention. Our facilities include 16 bedrooms, communal lounges, and specialist care equipment to support residents aged 65 to over 100. Regular visits from healthcare professionals, including chiropodists and hairdressers, enhance residents' well-being. We actively encourage family involvement and maintain transparent communication to build trust with loved ones. Our comprehensive approach combines regulatory compliance with a warm, family-like atmosphere where residents thrive.
Services
Residential Care
Day Care
Respite Care
Personalised Support
Social Activities
Highlights and features
- We offer 24/7 care from experienced, DBS-checked staff with specialist dementia training.
- Our CQC-registered home maintains rigorous safety and quality standards through regular audits.
- Personalised care plans ensure individual needs are met with dignity and respect.
- Residents enjoy a vibrant community with tailored social activities and outdoor spaces.
- We provide continuous staff development and mandatory training updates.
Associations and certifications
- Care Quality Commission (CQC)
What people say
Excellent care
Friendly staff
Beautiful surroundings
Personalised attention
Vibrant community
Services
Residential Care
Our residential care provides long-term support for older adults requiring daily assistance. Trained staff offer 24/7 personal care, medication management, and mobility support in en-suite bedrooms. Residents benefit from tailored care plans, communal dining, and access to specialist equipment while maintaining independence in a secure environment.
Day Care
Day care services offer structured daytime support for individuals needing temporary assistance. Our programme includes social activities, meals, and personal care in a stimulating environment. This service supports carers while maintaining residents' routines and social connections through group exercises, creative workshops, and recreational therapies.
Respite Care
Respite care provides temporary accommodation for those requiring short-term support. Our fully equipped rooms and experienced staff ensure continuity of care during family holidays or caregiver breaks. Residents access all facilities including gardens, communal lounges, and tailored activities while receiving individualised attention.
Personalised Support
We create customised care plans addressing specific needs through regular assessments. Our keyworker system ensures consistent support for medical requirements, dietary preferences, and lifestyle choices. Staff receive specialist training in dementia care and disability support to deliver person-centred assistance that evolves with residents' changing needs.
Social Activities
Daily social programmes promote physical and mental well-being through varied engagement. Activities include bingo, quizzes, gardening, and exercise classes alongside community outings. Our coordinator organises events based on resident preferences, fostering friendships and reducing isolation through structured group interactions and creative expression opportunities.
People
Amanda Newport
Home Manager
With over 30 years' experience in care, Amanda has managed Cross Lane House since 2003. She holds NVQ Level 4 in Management/Care and Registered Managers Award, specialising in dementia care and staff development.
Parveen Goyal
Co-Owner
Parveen Goyal co-owns Cross Lane House, overseeing operational standards and strategic development. Committed to maintaining CQC compliance, she ensures continuous improvement in care quality and resident satisfaction.
Priyanka Goyal
Co-Owner
Priyanka Goyal co-owns the care home, focusing on resident welfare and facility enhancements. She works closely with management to uphold the home's mission of providing dignified, person-centred care in a homely environment.
Questions
What types of care do you offer?
We provide residential, day, and respite care for older adults, with personalised support plans addressing individual needs including dementia care and mobility assistance.
How are care plans developed?
Care plans are created through initial assessments and regular reviews, involving residents and families. Our keyworker system ensures consistent implementation of tailored support strategies.
Are meals included in the care package?
Yes, all meals are provided with dietary requirements accommodated. Residents enjoy freshly prepared meals served in our dining room with choice of seating arrangements.
Can families visit residents?
Family visits are welcome at any time. We encourage regular contact and provide updates to keep relatives informed about their loved one's well-being and progress.
What safety measures are in place?
We maintain enhanced DBS checks, mandatory staff training, and daily safety audits. Our premises feature emergency call systems, secure access, and regular fire safety drills.
How do you handle medical needs?
Trained staff manage medication administration and coordinate healthcare appointments. We work with visiting GPs, chiropodists, and hairdressers to provide comprehensive on-site medical support.
