Business Details
32 Years
experience
Trusted Telecoms & Energy Solutions for Small Businesses
Established in 1994, Utility Options has built a reputation as a trusted partner for small businesses seeking reliable telecoms and energy solutions. Our family-run team prioritises transparency, offering competitive pricing without long-term contracts to provide flexibility for our clients. With decades of experience, we specialise in tailoring services to meet individual business needs, from cost-effective call routing to comprehensive energy brokerage. Our commitment to exceptional customer support ensures clients can focus on their core operations while we handle the complexities of connectivity and utility management.Headquartered in St Asaph, we serve businesses nationwide, combining local expertise with national reach. The testimonials from longstanding clients, including a 20-year partnership with Dove Anodising Ltd, underscore our dedication to consistent service quality and measurable cost savings. By maintaining open communication and adapting to evolving technological demands, we strive to deliver future-proof solutions that empower businesses to thrive in competitive markets.
Services
Call Routing
VOIP Services
Broadband & Connectivity
Mobile SIMplicity
Network Maintenance
Energy Brokerage
Details
- Year established: 1994
Highlights and features
- We offer transparent pricing with no long-term contracts
- Our team provides dedicated account management for energy services
- We implement cloud-based telephony solutions for modern businesses
- Our customer support team prioritises prompt, professional assistance
- We have 30 years' experience serving small business telecoms needs
What people say
Service never wavered
Savings... invaluable
No long-term contracts
Professional... timely
Personal service
Services
VOIP Services
Our cloud-based VoIP solutions transform business communications through internet-based phone systems. Clients can choose between hosted cloud platforms, on-premises equipment, or SIP trunks integrating with existing infrastructure. These scalable solutions offer advanced features like call routing, voicemail-to-email, and remote working capabilities while reducing call costs and hardware requirements.
Energy Brokerage
As independent energy brokers, we secure competitive electricity, gas, and water rates for businesses without supplier ties. Our dedicated account managers analyse market trends and negotiate tailored contracts, passing savings directly to clients. This service includes ongoing support for contract renewals and consumption optimisation to reduce operational costs.
Mobile SIMplicity
This flexible mobile service provides SIM-only plans on major networks (Vodafone/O2) with 30-day rolling contracts. Designed for businesses requiring no long-term commitment, it offers scalable connectivity solutions for teams on the move. Plans include nationwide coverage options and can be tailored to specific data and call volume requirements.
Network Maintenance
Our technical team ensures reliable operation of business communication systems through proactive maintenance and rapid response repairs. Covering both legacy and modern infrastructure, we guarantee professional service delivery with minimal downtime. Regular system health checks help prevent disruptions to critical business operations.
Broadband & Connectivity
We supply scalable broadband solutions with free wireless routers and static IP addresses. Plans include unlimited usage options and free activation, with availability determined by location. Our multi-provider approach ensures competitive pricing while meeting diverse business requirements for speed, reliability, and budget constraints.
People
Chris Caffery
Managing Director
With over 25 years in business telecoms, Chris leads strategic direction while maintaining hands-on client relationships. His expertise in utility cost optimisation helps businesses implement efficient communication systems tailored to their operational needs.
Jonathan Beake
Operations Director
Overseeing daily service delivery, Jonathan ensures technical implementations meet quality standards. He manages the team responsible for network maintenance and system upgrades, prioritising minimal business disruption during transitions.
Jane Bates
Director/Company Secretary
Jane manages regulatory compliance and corporate governance while supporting client onboarding processes. Her organisational oversight contributes to the company's 30-year track record of uninterrupted service delivery.
Elie Mansour
Telecoms Admin
Elie coordinates telecoms service provisioning and client account administration. With specialist knowledge of VoIP systems, he provides technical support for businesses transitioning to modern communication platforms.
Questions
What telecoms services do you offer for small businesses?
We provide VoIP systems, call routing solutions, broadband connectivity, and network maintenance services tailored to small business requirements.
How do your energy brokerage services save businesses money?
As independent brokers, we negotiate competitive rates across multiple suppliers to secure optimal utility contracts for each client's specific needs.
Are there contract length requirements for telecoms services?
We specialise in flexible 30-day rolling contracts with no long-term commitments required for most services.
Do you support businesses outside North Wales?
While based in St Asaph, we serve clients nationwide with remote service implementation and virtual account management.
What makes your mobile service different from network providers?
Our SIMplicity service offers business-focused plans with supplier flexibility, avoiding restrictive long-term contracts from major networks.
