Business Details
44 Years
experience
Emergency
services
Your Trusted Partner for Telecommunications Solutions in London
Established in 1982, Palebeck Telecomms Technology Telecomms Technology has been a trusted provider of telecommunications solutions in London for over four decades. Our expertise lies in supplying, installing, and maintaining advanced telephone systems, with a dedicated team of engineers who bring deep technical knowledge and manufacturer-backed experience. We prioritise customer satisfaction through tailored solutions, including VoIP systems, SIP trunking, and hosted telephony, ensuring businesses remain connected with minimal downtime. Our commitment to quality is underscored by our ISO 9001 accreditation, reflecting our adherence to rigorous industry standards. With a focus on reliability, we offer rapid fault resolution within 3-4 hours and flexible maintenance agreements to meet diverse business needs.Our long-standing partnerships with leading brands like NEC and Panasonic ensure access to cutting-edge technology. Customer testimonials highlight our professionalism, technical proficiency, and exceptional service, making us a preferred choice for organisations across London and beyond. We invest in client training and ongoing support, ensuring seamless integration of new systems. Our dedication to innovation and customer-centric approach has solidified our reputation as a leader in telecommunications solutions.
Services
VoIP Solutions
Telephone Systems
Hosted Telephony
Maintenance Agreements
SIP Trunking
Network Infrastructure
Call Management
Remote Support
System Upgrades
Data Cabling
Details
- Year established: 1982
Highlights and features
- Over 40 years of experience in London's telecommunications sector
- ISO 9001-certified quality management systems
- Guaranteed fault resolution within 3-4 hours
- Manufacturer-trained engineers for NEC, Panasonic, and Cisco systems
- Customised VoIP and SIP trunking solutions
Associations and certifications
- ISO 9001
What people say
Excellent service
Professional and helpful
Efficient and courteous
Glowing reference
Impressed with Vic and his team
Services
VoIP Solutions
Our VoIP solutions transform business communication by delivering high-quality, flexible voice services over the internet. Designed for scalability, these systems support remote working, disaster recovery, and seamless integration with existing infrastructure. Businesses benefit from cost savings through free inter-office calls and reduced hardware requirements. Our in-house engineering team ensures optimal configuration and 24/7 network monitoring for uninterrupted service.
Telephone Systems
We supply and install advanced telephone systems from leading manufacturers including NEC, Panasonic, and Cisco. Solutions range from small business setups to enterprise-grade systems supporting thousands of users. Our installations include comprehensive training and maintenance, ensuring long-term reliability. Systems feature HD voice quality, unified communications, and integration with mobile and remote working environments.
Maintenance Agreements
Our maintenance agreements provide guaranteed response times and proactive system monitoring to minimise downtime. With options for annual or retainer-based coverage, services include remote diagnostics, hardware replacement, and software updates. Our engineers achieve fault resolution within 3-4 hours for most issues, supported by a central London engineering base and extensive spare parts inventory.
SIP Trunking
SIP trunking solutions enable businesses to modernise communications with scalable, cost-effective voice services. We design custom implementations that reduce call costs, support unlimited concurrent calls, and integrate with existing PBX systems. Our network features multi-carrier redundancy for resilience, ensuring uninterrupted service during outages or peak demand periods.
Hosted Telephony
Our hosted telephony platform offers businesses a fully managed cloud-based phone system with no upfront hardware costs. Features include auto-attendants, call queuing, voicemail-to-email, and mobile integration. The service supports remote working with secure access from any location, backed by our ISO 9001-certified support team and 24/7 network monitoring.
People
Alex Mahy
Group IT Manager
With extensive experience in IT management, Alex oversees technology strategy for CIPFA, regularly collaborating with Palebeck Telecomms Technology Telecomms Technology on telecommunications solutions. He has praised the company's technical expertise and customer service.
Tracy
Customer Service Representative
Recognised for her professionalism and helpful manner, Tracy provides technical support and consultation to clients during system installations and maintenance operations.
Vic
Senior Engineer
A lead engineer with decades of experience, Vic specialises in system upgrades and emergency repairs, consistently receiving praise for his technical proficiency and customer-focused approach.
Questions
What telecommunications systems do you support?
We support all major brands including NEC, Panasonic, Cisco, and Yealink, covering IP, digital, and analogue systems for businesses of all sizes.
Do you offer emergency repair services?
Yes, we guarantee fault resolution within 3-4 hours during business hours, with remote diagnostics available for urgent issues.
Can you help with cloud-based phone systems?
We specialise in hosted telephony solutions, providing fully managed VoIP services with no upfront hardware costs or installation requirements.
Are your engineers certified?
Our team holds manufacturer certifications for NEC, Panasonic, and Cisco systems, along with ISO 9001 accreditation for quality management.
Do you support remote working setups?
Yes, our VoIP and SIP solutions enable seamless remote access, allowing employees to use office phone features from any internet-connected location.
What maintenance options are available?
We offer flexible annual contracts or pay-as-you-go support, including 24/7 monitoring, remote programming, and priority response times.
