Empowering health, enriching lives.
At St James Medical Centre, we are dedicated to providing high-quality patient-centered care to our community. Our team of experienced healthcare professionals is committed to delivering a comprehensive range of medical services that cater to the unique needs of our patients. Our mission is to provide a holistic approach to healthcare, focusing on preventative care, education, and empowerment to improve the overall well-being of our patients.
Our Services
We offer a wide range of services, including:
- GP appointments, telephone and video consultations
- Repeat prescriptions and online ordering
- Clinics for chronic health reviews and management
- Home visits for patients who are unable to attend the surgery
- Results and tests, including blood tests, blood pressure checks, and more
- New patient registration and online registration
- Online access to patient records and test results
- Self-help resources and patient education materials
Our Team
Our team of healthcare professionals is comprised of experienced GPs, practice nurses, healthcare assistants, and physician associates. Our team works collaboratively to provide comprehensive care to our patients, ensuring that their unique needs are met.
Our Values
At St James Medical Centre, we value:
- Patient-centered care: We prioritize our patients' needs and focus on delivering personalized care that meets their unique requirements.
- Compassion: We treat our patients with kindness, empathy, and respect, ensuring that they feel valued and supported.
- Innovation: We stay up-to-date with the latest medical advancements and technologies to provide our patients with the best possible care.
- Teamwork: We believe that collaborative care is essential to delivering high-quality patient care.
Our Goal
Our goal is to provide exceptional patient care that exceeds our patients' expectations. We strive to create a welcoming and supportive environment that makes our patients feel comfortable and valued.
Overall Experience
The majority of reviewers have expressed dissatisfaction with the GP service, citing problems with appointment booking, unreliable staff, and poor communication.
Appointment Booking Issues
Several reviewers have mentioned difficulties in booking appointments, with some having to call multiple times to get through, only to be told that there are no appointments available. Others have complained about the outdated calling system, where patients have to call at 8am and redial multiple times to get through.
Staff Behavior
Many reviewers have expressed frustration with the receptionist staff, describing them as rude, unhelpful, and obstructive. Some have even suggested that certain staff members should be sacked.
Prescription Services
There have been reports of poor prescription services, with some patients not receiving their prescribed medication and having to wait for extended periods.
Positive Experiences
A few reviewers have had positive experiences with the GP service, praising the helpful and reassuring nature of the staff, particularly in regards to their child's care.
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