Building relationships, one door at a time.
At Ian Firth Hardware, we are proud to be one of the leading providers of quality doors, hardware, and associated products to the house building industry. With over 30 years of experience, we have established ourselves as a trusted partner for builders, developers, and contractors. Our commitment to excellence is reflected in our extensive range of products, which are designed to meet the highest standards of quality, performance, and style.
Our Mission
Our mission is to provide our customers with the best possible products and services, backed by exceptional customer service and technical support. We strive to build long-term relationships with our clients, working closely with them to understand their specific needs and requirements. Our team of experienced professionals is dedicated to delivering personalized solutions that meet the unique demands of each project.
Our Products and Services
Our comprehensive range of products includes internal doors, external doors, hardware, and associated building products. We offer a wide variety of styles, materials, and finishes to cater to diverse project requirements. From traditional to modern designs, our products are designed to provide a perfect blend of functionality, aesthetics, and durability. Our external doors feature advanced glass options, colour options, and frame options, ensuring that our customers have the flexibility to choose the perfect door for their project.
In addition to our doors, we offer a comprehensive range of hardware solutions, including internal lever furniture, locks, latches, hinges, and accessories. Our bathroom fittings, external lever furniture, letterplates, locks, and cylinders are designed to provide a seamless and efficient installation experience.
Our Commitment to Quality and Sustainability
At Ian Firth Hardware, we are committed to delivering high-quality products that meet the highest standards of performance, safety, and sustainability. We believe in providing products that not only meet but exceed our customers' expectations. Our commitment to sustainability is reflected in our environmental policy, which focuses on minimizing our carbon footprint and promoting eco-friendly practices throughout our operations.
Our People
Our team of experienced professionals is dedicated to providing exceptional customer service and technical support. With years of experience in the industry, our team has the expertise and knowledge to provide personalized solutions that meet the unique needs of each project. We take pride in our people, who are committed to delivering exceptional service, quality products, and innovative solutions that meet the evolving needs of the house building industry.
Our Values
At Ian Firth Hardware, we believe in the importance of building strong relationships with our customers, suppliers, and partners. We are committed to honesty, integrity, and transparency in all our dealings. Our values of quality, customer focus, innovation, and sustainability drive our decision-making processes and guide our actions.
General Feedback
Ian Firth Hardware has received a mix of positive and negative reviews from various customers and employees.
Quality of Products and Services
The company's products have been praised for their high quality, with some customers expressing satisfaction with their purchases. However, some customers have experienced delays in receiving their orders, which has led to frustration and disappointment.
Customer Service
The customer service at Ian Firth Hardware has been a mixed bag. Some customers have reported positive interactions with the staff, describing them as helpful and welcoming. On the other hand, others have experienced unhelpful and unresponsive customer service, which has led to negative reviews.
Work Experience
Current and former employees have shared their experiences working at Ian Firth Hardware. Some have praised the company, describing it as a great place to work, with welcoming staff and nice touches like free hot sandwiches. However, others have expressed disappointment with the company's wages, which they consider to be too low.
Reliability and Timeliness
Some customers have expressed frustration with the company's reliability and timeliness. Delays in receiving orders and unresponsive customer service have led to negative reviews.
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