Transforming outdoor spaces, one garden at a time.
At City Vets Exeter, we are proud to provide our clients and their pets with the highest quality, professional and caring service. We devote the time and resources necessary to plan and instigate an affordable treatment plan that is most appropriate for the individual animal and their owner. Excellent communication and client trust is a very important part of this process enabling us to make decisions together. We always aim to provide the best value veterinary care for our clients.
Our Services
CityVets Exeter is a one stop shop for your pet's health. As well as providing an extensive range of pet services, we also have a full range of pet products available in our pet store which offers tremendous value for money. Our services include Repeat Prescriptions, Health Care Plan, Cardiology, Surgery, Imaging, Ophthalmology, Behaviour, Vet Referral Form, and many more.
Our Practice Locations
We have 4 busy locations across the Exeter and Devon area: Alphington, Heavitree, St Thomas, and Whipton. Each of our surgeries is accredited by the Royal College of Veterinary Surgeons (RCVS). Our Alphington and St Thomas surgeries are also proud to be accredited at Silver Level as Cat Friendly Clinics by the International Society of Feline Medicine. Additionally, St Thomas has the Silver Rabbit Welfare Association & Fund Standard (RWAF) and Heavitree is a Gold Standard RWAF practice.
Why Choose CityVets?
We are an exclusively small animal Veterinary Practice with four independent surgeries run by their own teams of experienced Vets, qualified veterinary nurses, trainees and support staff. Our surgeries are conveniently located across the City of Exeter in Heavitree, Alphington, St Thomas, and Whipton. Our four surgeries are Royal College accredited and fully equipped for all routine medical and surgical procedures. We have very experienced vets in house with the support of our consultant specialists in Cardiology (Hearts), Ophthalmology (Eyes). We also have veterinary experts in Imaging (Ultrasound and X-ray), behaviour and our own veterinary Physiotherapist / rehabilitation expert.
Overall Experience
The reviews of City Vets are overwhelmingly positive, with many customers praising the friendly and caring staff, excellent service, and comprehensive care for their pets. However, there are also a few negative reviews that highlight concerns about communication and pricing.
Positive Comments
The reception staff, particularly Marie, are praised for their friendliness and welcoming nature. The vets, including Caroline and Hannah, are commended for their professional and compassionate care. Many customers appreciate the personalized attention and explanations they receive from the team.
Negative Comments
A few reviewers express disappointment with the service, citing issues with communication, pricing, and administrative errors. Some customers felt that the staff were rude or unmotivated, while others were unhappy with the cost of services.
Summary
While City Vets has received mostly glowing reviews, it's essential to address the concerns raised by a few customers. The practice should prioritize clear communication, transparent pricing, and efficient administrative processes to maintain its high standards of care.
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