Who We Are
Lothian Domestics is a family-run business established in 2015, serving the Edinburgh and Lothians area. We specialize in providing rapid, reliable, and affordable domestic appliance repair services, covering everything from cookers and ovens to washing machines and tumble dryers.
Our Mission
Our mission is to make dealing with broken appliances as painless and stress-free as possible for our customers. We prioritize exceptional customer service, transparency, and a fast turnaround time.
What We Do
Our highly skilled engineers are experienced in repairing all major brands and models of domestic appliances. We carry a vast array of spare parts in our vans, allowing us to often complete repairs on the first visit.
Our Services Include
- Cooker & Oven Repair: Diagnosing and fixing faulty heating elements, control panels, and other internal components.
- Washing Machine Repair: Addressing issues with draining, spinning, and water circulation.
- Tumble Dryer Repair: Fixing problems with heating, tumbling action, and drum rotation.
- Dishwasher Repair: Troubleshooting leaks, poor cleaning, and malfunctioning controls.
- Refrigerator Repair: Diagnosing and fixing leaks, temperature issues, and compressor problems.
Why Choose Lothian Domestics?
- Transparency: We provide clear, upfront pricing with no hidden fees or charges.
- Speed & Efficiency: We offer same-day or next-day appointments and strive to complete repairs in a single visit.
- Customer Focus: Our engineers are friendly, respectful, and committed to providing exceptional customer service.
- Guaranteed Quality: We stand behind our work with a comprehensive warranty on all repairs.
- Eco-Friendly Approach: We are committed to reducing our environmental impact through initiatives such as tree planting and carbon offsetting.
Our Promise
At Lothian Domestics, we are dedicated to providing our customers with a positive and seamless experience from inquiry to completion. We are confident that our expertise, dedication, and transparency make us the ideal choice for all your domestic appliance repair needs.
General Feedback and Overview
- All reviews are extremely positive, with each reviewer giving a 5-star rating.
- Common themes include punctuality, professionalism, courtesy, and efficiency of the engineers.
- Positive feedback on the communication process, including online booking and text messaging services.
- Appreciation for the honesty and integrity of the company, as seen in cases where they recommended alternative solutions that would save customers money.
Praise for Engineers
- Ross and Paul are frequently mentioned as providing excellent service, being polite, friendly, and knowledgeable.
- Engineers are described as arriving on time, diagnosing issues quickly, and providing clear explanations of the problems and solutions.
- Appreciation for the engineers' ability to fix issues promptly and efficiently.
Customer Service
- Positive feedback on the booking process, including the ease of use and the helpfulness of the online tool.
- Customers appreciate the communication throughout the process, including text updates and follow-up calls.
- The company's customer service is described as excellent, with staff being helpful and responsive.
Honesty and Integrity
- Several reviewers mention instances where the company recommended alternative solutions that would save customers money, demonstrating their honesty and integrity.
- Appreciation for the transparency and fairness in dealing with complex or costly repairs.
Be the first to review Lothian Domestics.
Write a Review
