We know our patients deserve more!
At Barnfield Hill Surgery, our dedicated team of healthcare professionals is committed to providing high-quality, patient-centered care to the local community. Our surgery is equipped with modern facilities and staffed by experienced doctors, nurses, and support staff who are passionate about delivering exceptional healthcare services.
Our Services
We offer a wide range of services to cater to our patients' diverse needs. From routine appointments to urgent care, our team is dedicated to providing timely and effective treatment. Our services include online services, repeat prescriptions, appointments, test results, sick certificates, and private charges and fees, among others. We also provide specialized services, such as practice nursing, self-care advice, and medical education.
In addition to our core services, we are committed to promoting healthy living and wellbeing through our self-care program. This program is designed to empower patients to take control of their health by providing them with the necessary tools and resources to manage their conditions effectively.
Our Team
Our team is comprised of experienced and compassionate healthcare professionals who are dedicated to delivering exceptional patient care. Our doctors, nurses, and support staff work together to ensure that our patients receive comprehensive and coordinated care. We believe in fostering a culture of respect, empathy, and trust, and we strive to create a welcoming and supportive environment for our patients.
Our Values
At Barnfield Hill Surgery, we are committed to upholding the highest standards of healthcare excellence. Our core values are centered around providing patient-centered care, promoting healthy living, and fostering a culture of respect, empathy, and trust. We believe in continuously improving our services to meet the evolving needs of our patients, and we are dedicated to making a positive impact on the local community.
Why Choose Us?
At Barnfield Hill Surgery, we are passionate about delivering exceptional healthcare services that are tailored to our patients' unique needs. Our team is dedicated to providing compassionate, high-quality care, and we are committed to making a positive impact on the local community. We believe that our patients deserve more, and we are supporting the BMA campaign to increase General Practice Funding to ensure that our patients receive the best possible care.
Staff and Patient Care
Reviews praise the kindness, consideration, and sympathy shown by the receptionist and doctors at Barnfield Hill Surgery. The staff are described as "lovely and professional", "friendly", and "amazing" who go the extra mile to assist patients. However, some reviewers have had poor experiences with receptionists, describing them as "dishonest" and "rude".
Communication and Availability
Reviewers have mixed experiences with communication and availability. Some praise the efficient service, with appointments usually available within a couple of days or a week. However, others have experienced difficulties in getting through on the phone, with one reviewer being told that the doctors had left and no appointments were available.
Practice Issues
Some reviewers have reported issues with the practice, including poor handling of emergencies, a lack of response to complaints, and a failure to provide necessary care. One reviewer describes feeling "fobbed off" with medication and lack of mental health support, while another reports feeling "exasperated and exhausted" due to being bounced between services.
Overall Experience
The overall experience at Barnfield Hill Surgery is mixed. While some reviewers have had positive experiences, praising the staff and service, others have reported poor communication, availability, and care. Some reviewers have even described the surgery as "appalling" and advise against choosing it.
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