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16 Years
experience
Emergency
services
London's Leading Social Care Provider
Certitude has been at the forefront of adult social care in London since 2010, building on decades of experience from its founding organisations. We specialise in supporting people with learning disabilities, autistic individuals, and those with mental health needs to live fulfilling lives through person-centred approaches. Our team of over 1,500 dedicated professionals delivers round-the-clock support while championing individuality and inclusion. With a heritage rooted in challenging outdated practices, we pioneered community-based care models that prioritise dignity and choice. Our Values and Behaviours Framework ensures every colleague embodies bravery, compassion, and innovation in their work. We invest heavily in staff development and rigorous safeguarding procedures, including enhanced DBS checks for direct support roles.

As a registered charity and community benefit society, we combine operational excellence with strategic partnerships to address systemic challenges in social care. Our 'Being Local' strategy focuses on strengthening local decision-making and financial resilience while maintaining our commitment to transformative support. Through campaigns like 'Think You Know Social Care?' and 'More Than a Provider', we advocate for policy changes that empower marginalised communities. Our Connect and Do Programme fosters social connections through creative activities, reflecting our belief that everyone deserves to live life on their own terms.
Services
Supported Living Mental Health Support Registered Care Community Support Family Support Shared Lives Specialist Support Treat Me Right!
Details
  • Year established: 2010
Highlights and features
  • We employ over 1,500 trained professionals with enhanced DBS checks
  • Our Values and Behaviours Framework ensures compassionate, person-centred care
  • 24/7 support available through our supported living services
  • Pioneers in community-based care models since 1990
  • Advocates for systemic change through national campaigns
Associations and certifications
  • Care Quality Commission (CQC)
What people say
Life-changing support Dedicated staff Person-centred approach Community connections Advocacy efforts
Services
Supported Living
Our supported living services enable individuals to reside in their own homes with tailored assistance. We provide 24/7 support while promoting independence through personalised care plans. This service helps people develop life skills and maintain community connections.
Mental Health Support
With over 30 years' experience, we offer specialist mental health support tailored to individual needs. Our approach combines clinical expertise with community integration to help people manage their mental health and achieve personal goals.
Community Support
Our community support programmes help people build social connections and access local resources. We facilitate activities that promote inclusion, skill development, and meaningful participation in community life.
Treat Me Right!
This specialist service provides training and consultancy to organisations on supporting neurodiverse individuals. We share best practices for creating inclusive environments across various sectors.
Shared Lives
Our Shared Lives scheme offers family-based care alternatives to residential settings. Individuals live with carefully matched carers, experiencing family life while receiving necessary support.
Questions
What areas do you cover?
We provide services across all London boroughs through our localised support model.
Who can access your services?
Our services support adults with learning disabilities, autistic individuals, and people with mental health needs.
How are support plans created?
We develop personalised plans through person-centred assessments involving individuals and their support networks.
Do you offer emergency support?
Yes, our 24/7 support services include emergency response capabilities for urgent situations.
How do you involve families?
Our Family Support Team provides guidance and resources to help families better support their loved ones.
What training do your staff receive?
All staff undergo comprehensive training including specialist modules and ongoing professional development.
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