Business Details
Professional IT Support Services Lancashire
With over 25 years of hands-on experience in IT support and education, I provide expert technical solutions tailored to both home users and businesses. Holding industry-recognised certifications including CompTIA A+, Network+, and Microsoft Certified Professional status, I combine academic knowledge with practical expertise gained through years of troubleshooting, system upgrades, and user training. My services cover on-site and remote assistance using secure platforms like QuickAssist and TeamViewer, ensuring prompt resolution of computer, laptop, tablet, and smartphone issues.As a former technician and tutor in educational institutions, I prioritise clear communication and transparent pricing with a pay-as-you-go model. Available via phone or email, I aim to deliver reliable, cost-effective IT support while maintaining the highest standards of professionalism and customer care.
Services
Troubleshooting
System Upgrades
Technical Support
IT Tutoring
Remote Assistance
Highlights and features
- 25+ years of hands-on IT support and tutoring experience
- Certified by CompTIA and Microsoft for technical excellence
- Secure remote assistance using industry-standard software
- Transparent pay-as-you-go pricing with no hidden fees
- Proven track record in both educational and business environments
Associations and certifications
- CompTIA
- Microsoft
- OCR
Services
Remote Assistance
Secure remote IT support using QuickAssist and TeamViewer for rapid problem resolution. Our technicians connect directly to your device while guiding you through solutions via phone. Available for PCs, laptops, tablets, and smartphones with minimal disruption to your workflow.
System Upgrades
Professional hardware and software upgrade services to improve device performance. We assess your current setup, recommend appropriate upgrades, and implement changes while preserving your data. Includes compatibility checks and post-upgrade testing for optimal functionality.
Troubleshooting
Comprehensive fault-finding for computers and mobile devices. We identify software conflicts, hardware failures, and configuration issues using industry-standard diagnostic tools. Provides clear explanations of problems and cost-effective repair options tailored to your needs.
IT Tutoring
Personalised instruction for improving digital skills. Covers operating systems, software applications, and device maintenance. Delivered at your pace with practical demonstrations, making complex concepts accessible for users of all experience levels.
On-site Support
Face-to-face technical assistance at your location for issues requiring physical access. Ideal for complex hardware problems or users preferring in-person guidance. Includes equipment checks, network setup, and hands-on troubleshooting in your working environment.
People
Steven Aspin
IT Technician & Tutor
Certified IT professional with 25+ years' experience in technical support and education. Holds CompTIA A+, Network+, and Microsoft certifications alongside a BSc in Information Technology. Specialises in making complex technology accessible to users through clear communication and practical solutions.
Questions
What IT services do you offer?
We provide computer troubleshooting, system upgrades, remote assistance, device repairs, and IT tutoring for PCs, laptops, tablets, and smartphones across Lancashire.
Are you certified for IT repairs?
Yes, we hold CompTIA A+ and Network+ certifications alongside Microsoft Certified Professional accreditation, with 25+ years of technical experience.
How quickly can you respond to support requests?
We typically respond to messages within 24-48 hours and offer immediate remote assistance when available, often resolving issues within an hour via screen sharing.
Do you offer remote support options?
Yes, we use secure platforms like QuickAssist and TeamViewer for remote diagnostics and repairs, allowing real-time collaboration while you watch.
What areas do you cover?
We primarily serve Thornton-Cleveleys and surrounding Lancashire areas, with remote support available nationwide for most technical issues.
How are your service charges structured?
We operate a transparent pay-as-you-go pricing model with no contracts or hidden fees, charging only for the time spent resolving your technical issues.
