Business Details
28 Years
experience
Trusted IT Support Services in the North West
Established in 1998, IT Support North West has built a reputation as a trusted provider of comprehensive IT solutions for businesses across the North West of England. Our approach prioritises direct access to experienced professionals, with senior management actively involved in client consultations to ensure tailored advice from the outset. We maintain rigorous quality standards by employing only fully qualified engineers, eliminating reliance on apprentices or subcontractors. Our service model includes a unique three-month trial period with no financial commitment, followed by flexible monthly agreements.Backed by Microsoft Silver Partner status and a suite of industry certifications, we combine cutting-edge technology with proactive monitoring systems to deliver uninterrupted IT support. Client testimonials spanning decades attest to our consistent delivery of reliable, transparent service, with a focus on long-term partnerships built through demonstrable expertise and ethical practices.
Services
IT Support
Cloud Services
Network Maintenance
Data Backup
Cybersecurity
Details
- Year established: 1998
Highlights and features
- Direct hotline to experienced engineers with guaranteed response times
- No apprentices or subcontractors accessing client systems
- Free three-month trial with no financial commitment
- 24/7 proactive monitoring of critical network equipment
- Microsoft Silver Partner with annual audit verification
Associations and certifications
- Microsoft Silver Partner
- Microsoft Certified Systems Administrator
- Microsoft Certified Systems Engineer
- CCNA
- CompTIA A+ Certified
What people say
Exemplary service
Second to none
Prompt response
Technical expertise
Long-term trust
Services
IT Support
Our comprehensive IT support delivers immediate assistance through direct engineer access without automated systems. With guaranteed response times and field engineers covering the North West, we resolve issues promptly while maintaining proactive system monitoring. Clients benefit from Microsoft-certified expertise and transparent communication, ensuring minimal business disruption through both reactive solutions and preventative maintenance strategies tailored to organisational needs.
Cloud Services
Secure cloud solutions hosted in Greater Manchester data centres provide reliable offsite storage and remote access capabilities. Our managed cloud services include daily backup monitoring, 24/7 system checks, and scalable infrastructure tailored to business requirements. This proactive approach ensures data integrity while maintaining compliance with industry security standards through continuous vulnerability assessments and system optimisation.
Network Maintenance
Proactive network management combines scheduled health checks with real-time monitoring of critical equipment performance. Our engineers conduct regular vulnerability analyses, implement security updates, and optimise system efficiency to prevent downtime. This comprehensive approach extends equipment lifespan while maintaining optimal network performance aligned with evolving business operations.
Data Backup
Daily data backup monitoring ensures complete protection against information loss, with automated verification processes confirming successful storage. Our multi-layered backup solutions include on-site and cloud-based options, supported by test data restores and encryption protocols. This systematic approach guarantees business continuity through rapid data recovery while maintaining compliance with regulatory requirements.
Cybersecurity
Comprehensive security services feature firewall configuration, anti-virus management, and regular vulnerability assessments to identify potential threats. Our certified engineers implement tailored protection strategies, including access controls and intrusion detection systems. Continuous monitoring combined with staff training programs creates layered defences against evolving cyber threats while maintaining regulatory compliance.
People
Tony Walker
Owner & Director
With over 30 years' experience in IT support since the 1980s, Tony established ICU Group Ltd in 1998. He actively oversees daily operations and maintains technical standards across the organisation.
Ben
Support Team Manager
Having joined ICU in 2004, Ben leads field operations with 18 years' experience in IT support. He manages client projects and conducts strategic IT reviews across the North West region.
Craig
Support Desk Manager
Craig has managed the support desk team since 2009, coordinating technical resources and client communications. His 17 years' industry experience ensures efficient service delivery across multiple locations.
Tom
Field Engineer
A University of Salford graduate with 9 years' IT sector experience, Tom provides on-site support and conducts scheduled system reviews while assisting with remote technical issues.
Alex
Support Engineer
With seven years' engineering experience including team leadership roles, Alex delivers both desk-based and on-site technical support while managing client system optimisation projects.
Questions
What areas do you cover?
We specialise in supporting businesses across the North West of England, including Liverpool, Manchester, Wirral, Preston, Wigan, and surrounding areas.
Do you offer trial periods?
Yes, we provide a free three-month trial with no financial commitment, allowing you to experience our service before continuing with monthly rolling agreements.
Are your engineers certified?
Our team holds multiple industry accreditations including Microsoft Certified Systems Engineer, CCNA, and CompTIA A+ certifications, verified through annual audits.
How quickly can you respond to issues?
We guarantee response times for site visits with our field engineers, supported by immediate telephone assistance from our in-house technical team.
What makes you different from other IT providers?
We combine direct engineer access without call centres, no use of apprentices, proactive system monitoring, and client-referenced accreditations to ensure service quality.
Do you provide system assessments?
New clients receive a free on-site IT system review with a detailed report and recommendations presented in plain language for business clarity.
