Reliable transport solutions, whenever you need us
At The Arrow Taxi Group, we pride ourselves on being Worthing, Adur & Arun's premier taxi and transport service. Our high-tech approach to transport has made us a household name in Sussex, with over 220 vehicles serving customers across Brighton and Chichester. With offices located in Worthing, Lancing, and Littlehampton, we utilise our local knowledge to provide efficient and reliable transport 24 hours a day, 365 days a year.
Our Services
We offer a comprehensive transport package for every occasion, striking a balance between modern technology and traditional values. Our dedicated 24/7 call-centre with familiar voices is combined with a state-of-the-art booking app and in-vehicle payment facilities. Whether you need a local, long-distance, airport, or seaport transfer, we've got you covered.
Our experienced team of over 30 staff, including a manager available 24 hours a day, ensures that your journey always goes to plan. Our call centre is open 24 hours a day, 7 days a week, and our dispatchers monitor bookings at all times. We also offer automated texts to track your vehicle's progress, providing you with vehicle details to ensure a safe and secure journey.
Our Commitment
At The Arrow Taxi Group, we believe in giving back to the community. We continuously reach out to individuals, organisations, and businesses across Sussex, supporting local partners and charities. Since 2016, we have worked closely with Kamelia Kids Day Nursery, helping to raise awareness of the fantastic work they do for local children with additional social and educational requirements.
Our Fleet
Our ever-growing fleet of modern cars is ready to take you where you need to go. We pride ourselves on not only the number of cars we have working in any area at any time but also the actual cars and drivers we provide, as well as the service they deliver. From booking to drop-off, our team will ensure a stress-free, easy on-boarding experience.
Positive Reviews
The majority of reviewers praised the service, citing reliability, friendly and helpful drivers, and competitive pricing. Many mentioned that their journeys were smooth, comfortable, and on-time. Some reviewers appreciated the professionalism and courtesy of the drivers, who helped with seatbelts and luggage. The booking system and app were also commended for ease of use and efficiency. Several reviewers expressed their loyalty to Arrow, stating that they would continue to use the service due to its reliability and excellent customer experience.
Negative Reviews
However, some reviewers expressed frustration and disappointment with the service. Issues included unreliable bookings, cancelled journeys, and poor communication from the company. Some reviewers experienced problems with drivers, such as reckless driving, rudeness, and unprofessional behavior. A few reviewers had issues with the booking process, including difficulties with cancellations and changes to bookings. Some reviewers felt that the company's customer service was unhelpful and uncaring, leading to a loss of trust and a decision to take their business elsewhere.
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