At Pentland Wholesale, we understand the importance of maintaining a seamless refrigeration and catering service for your business. That's why we offer an extensive range of products and services designed to meet the unique needs of the hospitality industry.
Our Mission
Our mission is to provide our customers with high-quality refrigeration and catering equipment, backed by exceptional customer service and support. We strive to build long-term relationships with our clients, working closely with them to understand their specific requirements and provide tailored solutions that meet their needs.
Our Services
We offer a comprehensive range of services, including next-day delivery, collection and disposal, and maintenance and repair. Our team of experts is dedicated to ensuring that our customers receive the highest level of service, from initial consultation to after-sales support. Whether you're looking to upgrade your refrigeration system, replace worn-out equipment, or source specialist catering products, we're here to help.
Product Range
Our extensive product range includes refrigeration units, catering equipment, and accessories from leading manufacturers. From bottle coolers and ice makers to under counter refrigerators and blast chillers, we stock a vast array of products designed to meet the specific needs of the hospitality industry. We also offer a range of fabricated units, tables, and shelves, as well as specialty items such as pizza prep units and saladettes.
Our Commitment
At Pentland Wholesale, we're committed to providing our customers with the highest level of service and support. We believe in building long-term relationships, built on trust, reliability, and exceptional customer service. Whether you're a small independent business or a large chain, we're dedicated to helping you achieve your goals.
Our History
With years of experience in the refrigeration and catering industry, we've built a reputation for excellence, reliability, and customer satisfaction. Our team of experts has extensive knowledge of the industry, and we're committed to staying at the forefront of technological advancements and innovations.
Overview of Customer Feedback
This summary presents a mixed bag of feedback from customers, highlighting both positive and negative aspects of their experiences with the company.
Positive Feedback
A significant number of customers have expressed satisfaction with the company's services. For instance, one customer mentioned that the company is great, with staff being some of the best in the industry to deal with. Another customer praised the company's equipment, sales, service, and dispatch team, stating that they couldn't get service like this from any other company.
Negative Feedback
On the other hand, there have been criticisms from customers regarding the pricing and customer service. One customer labeled the company as an "absolute rip-off" and advised others to avoid it at all costs unless they have money to throw away. This customer also mentioned being charged a significantly higher price for a product compared to other companies and being told there was nothing they could do about it. They also criticized the return policy, which requires customers to pay the postage and a 25% re-stocking fee.
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