Empowering patient care, one appointment at a time.
Burley Park Medical Centre is a reputable medical facility located on 273 Burley Road, Leeds LS4 2EL. Our practice is dedicated to providing high-quality healthcare services to our patients, ensuring that they receive the best possible medical care.
Our Services
At Burley Park Medical Centre, we offer a wide range of healthcare services, including:
- Booking, checking or cancelling appointments: With our online services, you can easily book, check or cancel appointments with a GP, nurse or other healthcare professional.
- Ordering repeat prescriptions: Our online services allow you to order repeat prescriptions, saving you time and effort.
- Accessing your health record: You can see parts of your health record, including information about medicines, vaccinations and test results.
- Seeing communications between your GP surgery and other services: You can view communications between your GP surgery and other services, such as hospitals, providing you with a holistic view of your medical care.
Making an Appointment
To make an appointment, you can book online, by telephone or in person. We encourage you to make only one appointment for each member of the family who needs to be seen to ensure that our appointment system runs smoothly. We try our best to keep to time, but please be patient if someone before you takes longer than planned. Appointments are normally ten-minute slots, and if you have more than one problem to discuss, you may be asked to book another appointment.
Urgent Appointments
If you have an urgent medical issue, we prioritise these appointments to ensure that you receive the medical care you need as soon as possible. If you need to cancel an appointment, please let us know in advance so that we can offer the slot to another patient.
Choosing Your Doctor
At Burley Park Medical Centre, we allow patients to choose whichever doctor they wish to attend in the practice. However, this may not always be possible, and we appreciate your understanding.
Cancellations
If you are unable to attend your appointment, please let us know in advance so that we can offer the slot to another patient. If you arrive more than five minutes late for your appointment, you may be asked to rebook.
Online Services
Our online services are quick, easy and secure, allowing you to connect to your GP services from the comfort of your home. With our NHS App, you can book, check or cancel appointments, order repeat prescriptions, see parts of your health record, and see communications between your GP surgery and other services.
Accessibility
At Burley Park Medical Centre, we are committed to providing accessible healthcare services. Our practice is wheelchair accessible, and we offer Practice365, a healthcare platform that enables patients to manage their health online.
Privacy Policy
We take your privacy seriously and are committed to protecting your personal information. Our privacy policy outlines how we collect, use and protect your personal information.
In conclusion, Burley Park Medical Centre is a reputable medical facility dedicated to providing high-quality healthcare services to our patients. We offer a wide range of healthcare services, including online services that allow you to connect to your GP services from home. We prioritise urgent appointments, encourage patients to choose their doctor, and are committed to providing accessible healthcare services.
Summary of the reviews:
The majority of the reviews are negative, with several patients expressing dissatisfaction with the service provided by the medical centre.
Complaints about Receptionists
Several reviewers had issues with the receptionists, who were perceived as unhelpful, rude, and lacking in professionalism. One reviewer, Aziza Din, mentioned that the receptionist failed to chase up her nephew's medication, causing him to wait unnecessarily. Another reviewer, Yaiza Giner Garcia, reported that the receptionist was uncaring and unhelpful when she arrived with a serious injury. Christine Bairstow also had a negative experience with a receptionist who was patronizing and dismissive of her concerns.
Issues with Appointments
Tessa Bradbury and Lydia Allday both had issues with appointments. Bradbury reported that the receptionist made an error with the appointment time, causing her to miss it. Allday had to wait for 35 minutes for an appointment, and then found out that her prescription hadn't been sent to the pharmacy.
Lack of Communication
Many reviewers mentioned that there was a lack of communication from the medical centre. For example, Aziza Din's nephew waited months for his medication, and Christine Bairstow wasn't informed about a change in her appointment time.
Professionalism
Several reviewers expressed concerns about the professionalism of the medical centre. For example, Yaiza Giner Garcia reported that a doctor told her to take a bath and clean her wound herself, rather than providing medical assistance.
Positive Feedback
However, one reviewer, Katy Volante, provided positive feedback, stating that the practice was brilliant, staff were exceptional, and there was no waiting around for appointments.
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