Business Details
Your Trusted Counselling Partner in Frome
We Hear You has been providing professional counselling and emotional support for individuals, families, and carers affected by cancer and life-threatening conditions since our founding. Our dedicated team in Frome delivers services across Somerset, Bath and North East Somerset, and Wiltshire, combining clinical expertise with compassionate care. With over a decade of collective experience, our counsellors specialise in creating safe spaces for emotional expression through talking therapies, creative approaches, and structured courses. We maintain rigorous professional standards while offering flexible support options including in-person, telephone, and video consultations.Our services extend to both adults and children from age four upwards, incorporating evidence-based practices like mindfulness and therapeutic play. We operate with full transparency regarding our low-cost model, maintaining strict confidentiality while adhering to safeguarding protocols. Our multidisciplinary team includes certified professionals with specialist training in oncology-related mental health support, ensuring we meet diverse client needs across different life stages and circumstances.
Services
One-to-one Counselling
Group Therapy
Mindfulness Courses
Bereavement Support
Children's Therapy
Online Counselling
School-based Services
Creative Therapies
Telephone Support
Community Drop-ins
Highlights and features
- We provide specialist counselling for cancer-related emotional challenges
- Our team includes certified counsellors with oncology experience
- We offer flexible support options including remote consultations
- We maintain strict confidentiality while adhering to safeguarding protocols
- Our services extend to both adults and children from age four
What people say
Life-changing support
Compassionate counsellors
Safe space
Improved resilience
Transformed outlook
Services
One-to-one Counselling
Personalised counselling sessions provide a confidential space for adults and adolescents to process cancer-related emotional challenges. Our qualified counsellors use evidence-based approaches to help clients develop coping strategies and emotional resilience. Sessions occur weekly at designated venues across the region, with flexible duration options available to suit individual needs.
Children's Therapy
Specialist counselling services for children aged four and above, using therapeutic play and creative techniques to address emotional difficulties. Our trained professionals work with young clients to build self-esteem and resilience through age-appropriate interventions. Services include school-based sessions and family support components to ensure comprehensive care delivery.
Mindfulness Courses
Eight-week mindfulness programmes designed specifically for cancer patients and carers, combining meditation and breathing techniques to manage anxiety. These structured courses teach practical skills for maintaining emotional wellbeing during and after treatment. Participants learn to develop greater self-awareness and stress management capabilities through guided practice.
Bereavement Support
Community-based support services for individuals coping with loss through cancer or life-threatening conditions. Our counsellors facilitate both individual and group sessions to help participants process grief in a supportive environment. The service includes drop-in centres and structured programmes to accommodate different stages of bereavement.
Group Therapy
Structured group sessions offering peer support and professional guidance for individuals facing similar challenges. These sessions create safe spaces for shared experiences while maintaining individual confidentiality. Our facilitators lead discussions on coping strategies and emotional resilience building within a supportive community setting.
People
Lucy Kitchener
CEO
Lucy leads our strategic direction with extensive experience in healthcare management and charitable sector leadership. She oversees service delivery and organisational development while maintaining our core values of empathy and inclusivity.
Joe Cleaver
Head of Counselling and Wellbeing Services
Joe manages our clinical services with specialist expertise in oncology-related mental health support. He supervises counsellors and develops therapeutic programmes to ensure high-quality, evidence-based care delivery across all our locations.
Ruth Gait
Therapist
Ruth provides direct client support with specialist training in children's therapeutic interventions. She works with young clients using creative techniques to help them express emotions and develop coping strategies through structured play-based therapy sessions.
Robbie Newton
Community Fundraiser
Robbie coordinates our fundraising initiatives and community engagement activities. He builds partnerships across the region to ensure financial sustainability while raising awareness about our counselling services and support programmes.
Anne Montague
Chair of Trustees
Anne leads our board of trustees with extensive governance experience in healthcare charities. She ensures organisational accountability and strategic oversight while maintaining our commitment to accessible, high-quality emotional support services.
Questions
What areas do you cover?
We provide services across Somerset, Bath and North East Somerset, and Wiltshire, with counselling venues in Frome, Bath, Chippenham, Trowbridge, and Street.
How do I access your services?
You can self-refer through our website or contact us directly. We'll arrange an initial assessment to determine the most appropriate support options for your situation.
Are your services confidential?
We maintain strict confidentiality while adhering to safeguarding requirements. Information is only shared when necessary to protect individuals from harm, in line with our policies.
What age groups do you support?
We offer services for children from age four upwards, adolescents, and adults, with age-appropriate therapeutic approaches tailored to each client's developmental needs.
How much do your services cost?
We operate a low-cost model where clients contribute £20 per session if they're able, but ability to pay doesn't affect service access.
What types of support do you offer?
We provide one-to-one counselling, group therapy, mindfulness courses, creative therapies, and specialist bereavement support through both in-person and remote delivery options.
