Business Details
12 Years
experience
Emergency
services
Your Trusted IT Support Partner in Stourport
Founded in 2014 by Matthew Parsons, Surftech I T brings over 18 years of industry expertise to deliver ethical, transparent IT solutions. Our ISO 27001-certified team specialises in managed IT services, cybersecurity, and cloud computing, serving businesses across the Midlands and beyond. With a 98% client retention rate, we combine proactive monitoring, 24/7 support, and strategic partnerships with industry leaders like 3CX to ensure operational continuity.Our accreditations, including Cyber Essentials, reflect our commitment to information security and client satisfaction. Trusted by 100+ businesses, we prioritise long-term relationships through tailored advice and demonstrable ROI, evidenced by our 5.0 Google rating from 45 reviews.
Services
IT Services
Telephony Solutions
Cyber Security
Cloud Computing
On-Premise IT
Managed Services
Network Support
Hardware Provision
IT Consultancy
Disaster Recovery
Details
- Year established: 2014
Highlights and features
- We offer 18+ years of industry experience with ISO 27001 certification
- Our 24/7 support ensures zero business downtime
- Proven track record with 100+ satisfied Midlands businesses
- Cybersecurity expertise with Cyber Essentials accreditation
- Award-winning service with 5.0 Google rating from 45 reviews
Associations and certifications
- ISO 27001
- Cyber Essentials
What people say
Friendly, approachable, knowledgeable
First class service
Excellent value
Prompt service
Professional team
Services
Managed IT Services
Our proactive IT management ensures 24/7 system monitoring and maintenance. With average response times under 7 minutes, we resolve 98% of issues remotely before they impact operations. Clients benefit from tailored infrastructure management, software updates, and security patches included in our comprehensive support packages.
Cyber Security Solutions
Protecting businesses from digital threats through ISO 27001-compliant security frameworks. Our services include vulnerability assessments, staff training, and Cyber Essentials certification support. We implement advanced threat detection systems and provide regular compliance audits to maintain robust security postures.
Cloud Computing Services
Scalable cloud infrastructure with 99.9% uptime guarantees. We offer Microsoft 365 integration, data migration, and hybrid cloud solutions tailored to business needs. Our cloud services include automated backups, remote access capabilities, and seamless integration with existing IT systems for flexible working environments.
Telephony Systems
Modern VoIP solutions using 3CX technology for scalable business communications. Our cloud-based phone systems support remote working with features like call forwarding, voicemail-to-email, and conference calling. We provide full installation, maintenance, and integration with CRM systems for enhanced productivity.
IT Consultancy
Expert guidance on digital transformation and IT strategy development. We offer technology audits, budget planning, and procurement advice aligned with business objectives. Our consultants help implement cost-saving measures and future-proof IT infrastructure for sustainable growth.
People
Matthew Parsons
Managing Director
With 18+ years in IT, Matthew founded Surftech I T in 2014 to address industry gaps in ethical advice. He leads strategic operations and client relationships, maintaining hands-on involvement in complex technical projects while driving company growth.
Questions
What IT services do you offer for small businesses?
We provide tailored managed IT services including cybersecurity, cloud computing, and 24/7 support for small businesses. Our solutions focus on cost-effectiveness and scalability to match growing business needs.
Are you ISO 27001 certified?
Yes, we hold ISO 27001 certification for information security management, demonstrating our commitment to protecting client data through rigorous security protocols and regular compliance audits.
Do you offer 24/7 technical support?
Our technical support operates 24/7 with average response times under 7 minutes. We monitor systems continuously and resolve most issues remotely to minimise business disruption.
What areas do you cover?
We serve businesses across Worcestershire and the Midlands, including Worcester, Kidderminster, Bromsgrove, Redditch, and Birmingham. Our remote support capabilities extend to clients nationwide.
How do you handle cybersecurity threats?
We implement proactive security measures including regular vulnerability assessments, staff training, and Cyber Essentials-compliant protection systems. Our response team addresses security incidents within 15 minutes of notification.
Can you support hybrid working models?
Yes, our cloud solutions and VoIP systems enable seamless hybrid working with secure remote access, virtual collaboration tools, and reliable connectivity for distributed teams.
