Delivering Exceptional Healthcare, Exceptional Care
The Pines Surgery is a trusted and established medical practice based in Northampton, dedicated to providing exceptional patient care and efficient services to our community. Our mission is to deliver comprehensive healthcare, embracing the latest technology and best practices, to ensure our patients receive the highest level of care.
Our Services
At The Pines Surgery, we understand the importance of accessible and convenient healthcare. That's why we offer a wide range of services designed to cater to your needs, including:
- Pre-bookable appointments available in the evenings and weekends through our Enhanced Access service
- Online consultations via LIVI, our online consultation provider
- Routine appointments with our experienced GPs and nurses
- Prescription services
- Support for carers and veterans
- A comprehensive Resource Hub with valuable information and resources
- Online forms and patient participation group
Our team of dedicated healthcare professionals is committed to providing you with the best possible care, ensuring that you receive the support and guidance you need to manage your health.
Our Commitment to You
At The Pines Surgery, we are dedicated to providing a patient-centered approach to healthcare, focusing on your individual needs and concerns. We strive to create a welcoming and supportive environment, where you feel comfortable and confident in the care you receive. Our commitment to you is to provide:
- High-quality, accessible healthcare
- Compassionate and empathetic care
- A focus on preventative care and health promotion
- A comprehensive and holistic approach to your health and wellbeing
Overview of Reviews
The reviews of the GP surgery are mixed, with some patients expressing satisfaction with the service, while others have reported negative experiences.
Positive Experiences
Some patients have praised the receptionists and doctors, describing them as professional, polite, and understanding. They have also appreciated the efficient service, with some patients receiving same-day appointments and prompt treatment.
Negative Experiences
However, many patients have reported negative experiences, including rude and arrogant receptionists, long wait times, and difficulties in getting through to the surgery on the phone. Some patients have also expressed frustration with the lack of information about appointment delays and the unhelpful attitude of the practice manager.
Issues with Receptionists
A common theme among the negative reviews is the poor attitude and behavior of some receptionists, who have been described as rude, arrogant, and unhelpful. Some patients have also reported difficulties in getting through to the surgery on the phone, with some experiencing long wait times or being hung up on.
Issues with Appointments and Wait Times
Many patients have reported difficulties in getting appointments, with some experiencing long wait times or being told that the doctor is unavailable. Some patients have also reported frustration with the lack of information about appointment delays and the lack of priority given to urgent cases.
