Providing quality healthcare for our community
Moulton Surgery has been providing care to the local population for over 100 years. Our commitment to delivering high-quality healthcare has remained unwavering, and we take immense pride in the trust that our patients have placed in us. As a practice, we strive to provide comprehensive healthcare services to our patients, catering to their diverse needs and concerns.
Our Services
At Moulton Surgery, we offer a range of services designed to cater to the unique needs of our patients. From routine check-ups to emergency appointments, we provide a diverse range of services to ensure that our patients receive the best possible care. We understand that our patients may require urgent attention, which is why we offer on-the-day emergency appointments for patients with urgent medical problems. We also offer appointments within 48 hours for patients who need to be seen soon but do not require an emergency appointment.
In addition to our routine and emergency appointments, we also offer video calls with our NHS-trained GPs from the comfort of patients' own homes. This innovative approach makes it easier for patients to get the help they need, whenever and wherever they need it. We also offer online services, including repeat prescription ordering and flu vaccinations, to make it more convenient for our patients to access the care they need.
Nursing Services
Our experienced Nurse Practitioner and Practice Nurses have specialist training and experience in managing a wide range of medical conditions. They work closely with our doctors to provide comprehensive care to our patients. Our nurses are qualified to prescribe medications and can issue prescriptions signed by our doctors. Patients can book appointments with our nurses by contacting our reception team.
Online Services
We understand the importance of convenience and flexibility in healthcare. That's why we offer online booking systems for our patients. Patients can book appointments, reorder prescriptions, and even access health advice online. We also encourage patients to download the free NHS app to access these services and more.
Our Team
At Moulton Surgery, we take pride in our diverse team of healthcare professionals. Our team includes experienced GPs, Nurse Practitioners, Practice Nurses, and other skilled specialists. We have a range of highly skilled professionals working together to provide comprehensive care to our patients.
Overview of Patient Experiences
Patient Satisfaction
The majority of patients have reported extremely positive experiences at Moulton Surgery, praising the friendly and helpful reception staff, efficient and caring doctors, and responsive service.
Reception Staff
The reception staff have been consistently praised for their politeness, helpfulness, and willingness to go above and beyond to assist patients with their needs.
Doctors and Medical Care
Patients have praised the doctors for their kindness, compassion, and efficiency in providing medical care. They have been described as helpful, polite, and responsive to patients' needs.
Appointments and Availability
While some patients have mentioned difficulties in getting appointments, this has been acknowledged as a result of government policies rather than a fault of the surgery.
Innovative Approach
The surgery has been praised for its innovative approach to utilizing new technologies to streamline services and mitigate the impact of nationwide shortages on patients.
Exceptional Cases
One patient has reported a negative experience with a specific doctor, who refused to see their son despite their concerns, leading to a serious health incident. This incident has resulted in a complaint that has not been addressed by the surgery.
