Healthcare at the heart of the community
Our Vision: Wellbeing at the heart of the community
Pilning Surgery is a dedicated GP practice committed to providing high-quality healthcare to our patients. We believe in building strong relationships with our patients and work collaboratively to deliver personalized care. We are passionate about empowering our patients to take an active role in their health and wellbeing.
1. Online Services
- RapidHealth: Manage your healthcare needs online, request appointments, access health information, and connect with your GP.
- PATCHS: Get quick and efficient assistance for non-urgent medical and administrative queries.
- Engage: Consult with your GP online, receive personalized healthcare advice, and access 24/7 self-care guidance.
2. Primary Care
- Routine consultations and health checks
- Chronic disease management
- Child health care
- Antenatal and postnatal care
- Family planning and contraception
- Minor illness and injury treatment
3. Additional Services
- Travel health advice
- Acupuncture services
- Minor surgery (by referral)
- Independent prescribing service
Our Commitment
We are proud to offer comprehensive healthcare services that cater to the diverse needs of our community. We are committed to:
- Providing continuity of care and personalized attention
- Ensuring clear and effective communication
- Empowering our patients through education and shared decision-making
- Staying at the forefront of healthcare advancements
Call to Action
To learn more about our services or to schedule an appointment, please visit our website or contact us directly. We look forward to caring for you and your family.
Unsatisfactory Experiences
Patients have expressed frustration and disappointment with the service provided by Pilning Surgery. Janice Black and Pawel B. have both left 1-star reviews, citing long wait times and unhelpful staff. Janice specifically mentioned not being seen after an appointment was booked, while Pawel felt dismissed and ignored after complaining about his health.
Positive Experiences
However, some patients have had positive experiences at Pilning Surgery. Tsz Ying Chan, Andy Devine, Heather Kirkham, Janet Pearce, and BlueSkyShine have all left 5-star reviews, praising the staff, doctors, and nurses for being attentive, caring, and professional. These patients have appreciated the services provided, including vaccinations, medical check-ups, and phone calls to discuss their concerns.
Problems with Communication
Some patients have expressed frustration with the communication from Pilning Surgery. Emily Fincher was left waiting for 45 minutes without being seen, only to be told that her appointment had been changed without notice. Marko Daewoo felt ignored when discussing his health concerns with his GP.
