Transforming Lives Through Counselling and Support
Our Mission
At Listening Ear, we believe in the transformative power of counselling. As a thriving and developing charity and social enterprise, we're here to help those who've been bereaved, suffered loss or experienced separation. We're proud of our services and our partnerships with local authorities, the NHS, schools, local businesses and the trusts and foundations that help fund our work.
Our Services
We offer a range of counselling services, including Butterflies, which provides support for those affected by bereavement and loss; DiAmond, which offers emotional support for domestic abuse; Titanium, which focuses on looked-after children and carers; and VIDA, which provides occupational health counselling. Additionally, we offer Amparo, a support service following suicide, and Mindset, a professional training and services division.
Our services are designed to provide high-quality therapy and support to those in need. We understand that everyone's journey is unique, and we're committed to providing a safe, non-judgmental space for individuals to process their emotions and work through their challenges.
Our History
Listening Ear began in 1993 as a 'reflective listening' service run by community volunteers. With funding from The Steve Morgan Foundation, in 2004, we established one of the first age-appropriate bereavement therapy services for children and young people. We professionalized and became a registered charity in 2006, with our adult counselling service becoming the first service in Merseyside to achieve Accredited status with the British Association for Counselling and Psychotherapy (BACP). Our children's service achieved accreditation in 2019.
Our Impact
We're proud of the difference we make to people's lives. Our services are focused on impact, and we're committed to expanding our reach to support even more individuals in need. We operate in locations across the country, and we're always looking for ways to improve and grow.
Get in Touch
If you're not sure which service you need, or if you have any questions, please get in touch. We're here to help. You can contact us on 0151 488 6648 or follow us on social media: Facebook, Twitter, Instagram, and LinkedIn.
Overall Experience
The reviews are mixed, with both positive and negative comments about the counselling service.
Positive Comments
- Approachable and Knowledgeable Counsellors: The counselling team is described as approachable and knowledgeable, making clients feel at ease.
- Empathetic and Helpful: The service is praised for being empathetic and producing great results in regards to counselling.
- Helpful for Different Situations: The service is noted for helping people in various situations.
Negative Comments
- Lack of Progress with Mental Health Issues: One reviewer felt that the service did not help with their mental health issues, describing the sessions as aimless chatter.
- Poor Communication: Some reviewers experienced poor communication, including being ignored after leaving voice messages and receiving unwanted phone calls.
- Inappropriate Behaviour: One reviewer was upset by an inappropriate phone call from the service, discussing a personal topic.
