Business Details
50+ Years
experience
Your Trusted Pet Store for Premium Food & Supplies
Fin & Fur has been making tails wag since 1972 as a family-run business deeply rooted in pet care. Our journey began as a small local pet shop, and over five decades we have evolved into a trusted provider of premium pet products and expert advice. We specialise in natural, high-quality pet food for dogs, cats, small animals, and aquatic pets, alongside a comprehensive range of accessories and health products. Our commitment to sustainability is evident through compostable packaging and carbon-neutral deliveries via DPD.With generations of accumulated knowledge, our team offers unbiased, personalised guidance to support pet health and wellbeing. We pride ourselves on stocking exclusive brands like Canagan and Yora, alongside our own British-made pet food range. Our holistic approach extends to herbal remedies and veterinary-approved medications, ensuring comprehensive care for pets at every life stage. Our Bishop's Stortford store combines traditional values with modern solutions, serving both local and online customers nationwide.
Services
Pet Food
Grooming Products
Eco-Friendly Packaging
Expert Advice
Local Delivery
Details
- Year established: 1972
Highlights and features
- Family-run since 1972 with five decades of pet care expertise
- Eco-friendly packaging and carbon-neutral deliveries
- Expert, unbiased advice from qualified pet professionals
- Exclusive brands including Canagan and Yora
- Nationwide delivery with local collection options
Services
Pet Food
We offer premium natural pet food for dogs, cats, and small animals. Our range includes grain-free dry food, wet food, raw options, and insect-based sustainable alternatives. All products meet strict quality standards and cater to specific dietary needs across different life stages.
Eco-Friendly Products
Our eco-conscious offerings include compostable food packaging and carbon-neutral deliveries. We prioritise environmentally responsible products like biodegradable grooming tools and recyclable accessories. This commitment extends to our operational practices and product sourcing strategies.
Expert Advice
Our qualified team provides personalised guidance on pet nutrition, health, and wellbeing. Services include dietary recommendations, supplement advice, and care solutions for specific conditions. We offer both in-store consultations and online support for customer convenience.
Aquatic Supplies
We supply aquarium equipment, fish food, and water treatments for tropical and coldwater fish. Our range includes BiOrb aquariums, filtration systems, and pond maintenance products. Expert advice covers tank setup, water quality management, and fish health.
Local Delivery
We provide local delivery services for Bishop's Stortford and surrounding areas. Deliveries are grouped for efficiency with next-working-day service. Our logistics team ensures timely, environmentally conscious distribution while maintaining product quality and freshness.
People
Daniel
Operations Manager
Third-generation family member overseeing daily operations with a commitment to quality and innovation in pet care solutions.
Karen
Pet Care Specialist
Experienced advisor with extensive knowledge of animal nutrition and health, providing expert guidance to customers on pet wellbeing.
Ian
Logistics Coordinator
Head of deliveries and logistics, ensuring efficient order processing and local distribution with attention to product safety.
Louise
Merchandising Manager
Certified raw food expert managing product selection and store presentation, with specialist knowledge of pet nutrition requirements.
Siobhan
Customer Service Lead
Merchandising and customer service professional with raw food expertise, ensuring product knowledge and service excellence.
Questions
What delivery options do you offer?
We provide nationwide delivery via DPD with carbon offsetting, local deliveries within Bishop's Stortford area, and in-store collection options.
Do you sell live fish?
While we no longer sell live fish, we continue to offer a comprehensive range of aquatic products and expert advice for fish care.
Are your pet food products natural?
Yes, we specialise in natural, high-quality pet food including grain-free, raw, and insect-based options from trusted brands and our own range.
Can I get expert advice on pet nutrition?
Our qualified team provides personalised nutrition advice, dietary recommendations, and guidance on pet health requirements in-store and online.
What sustainability initiatives do you have?
We use compostable packaging, carbon-neutral deliveries, and prioritise eco-friendly products throughout our supply chain and operations.
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