Welcome to Mutz Kutz, the premier dog grooming service in Harlow. We're thrilled to introduce you to our team of dedicated and passionate professionals who are committed to providing the best possible care for your furry friends. At Mutz Kutz, we understand that your pet is a beloved member of your family, and we're honored to be entrusted with their care.
Our Story
Mutz Kutz was founded by Sarah, a passionate animal lover with over 10 years of experience in dog grooming. Sarah's journey began with her training at Writtle College, where she achieved her City & Guilds qualification in Dog Grooming. With her expertise and dedication, she built a team of skilled groomers who share her passion for providing exceptional service.
Our Team
Meet Sarah, the founder of Mutz Kutz, who brings her extensive experience and knowledge to the team. Alongside Sarah are Annabel, Grace, and Natalie, each with their unique story and passion for dog grooming. Our team is built on a foundation of trust, care, and dedication to providing the highest level of service to our clients and their pets.
Our Services
At Mutz Kutz, we offer a comprehensive range of dog grooming services tailored to meet the unique needs of your pet. Our services include baths, haircuts, nail trims, and styling, as well as breed-specific grooms and show-standard grooms. We take pride in our attention to detail and commitment to providing a safe, comfortable, and enjoyable experience for your pet.
Why Choose Mutz Kutz?
At Mutz Kutz, we're more than just a dog grooming service - we're a community of animal lovers dedicated to providing exceptional care and attention to your pet. Our state-of-the-art facilities, combined with our team's expertise and passion, ensure that your pet receives the best possible care. We're committed to building long-term relationships with our clients and their pets, providing a personalized experience that exceeds your expectations.
Our Promise
At Mutz Kutz, we promise to provide a safe, comfortable, and enjoyable experience for your pet. We're dedicated to building trust with our clients and their pets, providing personalized care and attention to detail that meets the highest standards of dog grooming.
Overall Experience
The reviews provide a mixed assessment of Mutz Kutz, with some customers expressing satisfaction with their experience while others report negative encounters.
Positive Comments
Friendly and Professional Staff: Many reviewers praised the friendly and professional staff, citing their expertise and dedication to providing quality service.
Good Value for Money: Several reviewers mentioned that the prices were reasonable, and they received good value for their money.
Happy Dogs: Many reviewers reported that their dogs looked and felt great after their grooming sessions, with some even stating that their dogs enjoyed the experience.
Negative Comments
Long Wait Times and Overbooking: Several reviewers complained about excessively long wait times, with some reporting that their dogs were kept for hours without explanation or apology.
Poor Communication and Lack of Apology: Many reviewers criticized the lack of communication and apology from the staff when issues arose, such as delayed appointments or mistakes with grooming.
Inhumane Treatment of Dogs: Some reviewers reported seeing dogs caged for extended periods, left in stressful conditions, and even experiencing terror and distress.
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