Your Safe and Reliable Journey Partner
At 5 Star Taxis, we are dedicated to providing a safe and reliable taxi service to our customers in Norwich and surrounding areas. Our fully computerized booking system and 24/7 office and booking service ensure that you can always get a taxi when you need one. Our fleet of vehicles is equipped with GPS tracking, allowing us to dispatch the closest taxi to your location, reducing wait times and ensuring a prompt arrival.
Our team of fully licensed and vetted drivers are committed to providing a professional and courteous service, ensuring that you arrive at your destination safely and comfortably. We also offer a range of services to cater to your needs, including airport transfers, minibus hire, and executive cars.
Our Services
At 5 Star Taxis, we understand the importance of providing a comprehensive range of services to cater to our customers' diverse needs. Our services include:
- Airport Transfers: We provide airport transfers to and from Norwich, Stansted, Luton, London Heathrow, and London Gatwick airports.
- Minibus Hire: Our 7 and 8 seat minibuses are perfect for large groups, providing a convenient and cost-effective solution for group travel.
- Executive Cars: Travel in style with our luxury Mercedes-Benz cars, perfect for special occasions or business travel.
- Chip & Pin Payments: We accept in-car chip & pin payment from all major card providers for your convenience.
- Text & Ring Back Service: Receive a text when your car is dispatched and another on arrival, giving you peace of mind and ensuring that you are kept informed throughout your journey.
Our Commitment to Safety
At 5 Star Taxis, we take the safety of our customers and drivers seriously. In response to the COVID-19 pandemic, we have implemented additional safety measures to ensure that our customers and drivers can operate safely. These measures include the use of antibacterial wipes, face coverings, and clear hard plastic screens separating the front and back of the car. We also request that our customers wear face coverings in our vehicles, as per the latest Government Guidelines.
Contact Us
If you have any questions or would like to book a taxi, please do not hesitate to contact us. You can call us on 01603 455555, 01603 455555, or 0800 575 575, or book online through our app.
General Experience
The overall experience with the taxi company is a mixed bag, with some customers having a positive experience while others had a negative one.
Positive Aspects
- Punctuality: Many customers praised the company for arriving on time or even earlier than expected.
- Friendly drivers: Several reviewers mentioned that the drivers were lovely, polite, and helpful.
- Good communication: Some customers appreciated the good communication from the company, including prompt responses to phone calls and messages.
- Safe experience: A few reviewers felt safe during their journey, which is an essential aspect of a taxi service.
Negative Aspects
- Rude drivers: Unfortunately, some customers had to deal with rude or unprofessional drivers, which can be frustrating and unacceptable.
- Poor management: A few reviewers mentioned issues with the management, such as not being paid wages or not responding to customer complaints.
- Unreliability: A few customers experienced issues with bookings, including drivers not showing up or canceling at the last minute.
- Overcharging: One reviewer felt that the prices were too high compared to other companies.
Specific Issues
- One customer had a terrible experience when the driver did not show up for a pre-booked wedding event, causing them to miss the ceremony.
- Another customer had a negative experience with a rude driver who swore at other road users.
