Our Reputation - Is Your Guarantee
Fireplace Trade Centres, a leading fireplace retailer in the South East, has been in the business for over three decades. We started our journey in 1983, pioneering fireplace moulding technology to produce high-quality fireplaces at affordable prices. Our early designs were exhibited at the Building Centre in London, showcasing new building products.
As trade suppliers, we began importing and processing marble and granite fireplaces. We also started manufacturing real timber surrounds, ensuring quality products at competitive prices. Over the years, we have exported our products to various countries, with our marble surrounds being exhibited in Japan by the Japanese Trade Commission. We have been regular exhibitors at the Ideal Home Exhibition in Earls Court.
For the past twenty years, we have been supplying directly to the public through our own showrooms. We are known for our high-quality products, low prices, and highly knowledgeable staff. Our staff, many of whom have been with us since the beginning, are trained to provide customers with the best advice. We also have fully approved fitting teams to ensure a smooth installation process.
Our Services
At Fireplace Trade Centres, we offer a wide range of services to cater to all your fireplace needs.
- Manufacturing, Importing, and Retailing: As a manufacturer, importer, and retailer, we offer our customers the highest level of service and the best prices available anywhere in the UK.
- Showroom Visits: We believe it is crucial to view fireplaces in person before making a decision. Our showroom allows customers to see the graining, colour, proportion, and natural variations of our products. Our sales staff can also advise on the technical aspects, saving customers money and heartache in the long run.
- Price Match Guarantee: We guarantee to beat any lower price on our products found elsewhere.
- Delivery: We deliver all goods using our own employed drivers in specially equipped vans to ensure that your fireplace arrives in excellent condition.
- Installation: We have fully approved fitting teams to ensure a smooth installation process.
- Expert Advice: Our knowledgeable staff provide expert advice to help customers make informed decisions.
We are confident that our reputation, built over 30 years of experience, will guarantee customer satisfaction.
Overall Experience
The reviews provide a mixed picture of the company's performance, with some customers expressing satisfaction with the service and others experiencing significant issues.
Customer Service
The customer service experience varies greatly depending on the individual customer. Some customers, such as Adam Ellis, have reported excellent customer service, with staff being knowledgeable, friendly, and providing no-nonsense advice. However, others, such as Keith Roberts and Stacy Tregellas, have reported poor communication, lack of compassion, and unhelpful responses to issues.
Product Quality and Installation
Some customers have reported issues with the quality of the products and installation. Keith Roberts experienced a chimney fire due to the fitters not sweeping the chimney properly, resulting in significant damage to their home. Stacy Tregellas reported receiving their wood burning stove late, with a long delay between ordering and delivery.
Professionalism and Reliability
The reviews suggest that the company's professionalism and reliability are questionable. Brenda LeSeelleur reported that the company pulled out of an installation at the last minute, citing too much work as the reason. Keith Roberts and Stacy Tregellas both reported difficulty in getting the company to take responsibility for issues and provide adequate compensation.
Positive Aspects
Some customers, such as Maggie Keward, have reported a positive experience with the company, praising the helpful staff and fitters for their professionalism and efficiency.
